Contents Introduction 2 Work break down process 3 Gantt Chart 4 Network Diagram 5 The critical paths are as follows:- 5 Types of costs 6 FIXED COST 6 VARIABLE COST 6 SEMI VARIABLE COST 6 STEPPED COST 6 SWOT analysis 7 Strengths 7 Weaknesses 7 Opportunities 8 Threats 8 PEST ANALYSIS 9 POLITICAL 9 ECONOMICAL 9 SOCIAL 9 TECHNOLOGY 9 BUISNESS FUNCTIONS 10 HUMAN RESOURCE MANAGEMENT 10 MARKETING DEPARTMENT 10 RESEARCH AND DEVELOPMENT 10 FINANCE AND ACCOUNTS
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Emirates Airline is considered a major airline in the Middle East. It operates approximately 2‚200 flights weekly across Dubai and the United Arab Emirates (Doganis‚ 2002). Its headquarters are conveniently located in Dubai where most of it flights are coordinated. Emirates Airline is also known to operate one of the longest flights in the world. Emirates Airline is part of the Emirates Group. The airline is owned by the Dubai government‚ one of the countries within the United Arab Emirates group
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partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve marketing effectiveness – Improve marketing efficiency • Programs – Continuity
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The author here cites this case as a support to influence the importance of customer relationship management’s study in the present market scenario. Due to the facts of big bucks investment in this field while implementing CRM the case shows that it is becoming a rather de-motivating strategy for the companies to invest huge amounts of money in things that doesn’t seem successful‚ analyzing the past records. Customer relationship management is an approach to managing a company’s interactions with
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Human resource management at emirates airlines Contents Executive summary 3 Company overview 4 Brief history of emirates airlines 5 Analyzing the problem 6 Leadership style in the company 6 HR strategy implementation at emirates airlines 8 Organizational behavior in the company 9 Strategies to avoid conflicts in emirate airlines 11 Issues 12 Proposed Strategies 13 Conclusion 15 Bibliography 16 Executive summary HR management is a very important aspect that need not to be overlooked in companies
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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Emirates: IT Department P8‚ P9: Introduction: TQM IS basically the system that manages the control of the quality in each and every step that was made‚ usually organizations involve employees to it‚ as they know what kind of standards should be made to improve the quality. For example Emirates want to produce a new service which could be safari‚ they have to buy cars for road off‚ they have to first hire certain trained drivers and test them by employees‚ so they could know what could be changed
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Emirates culture is sharing many aspects of culture with their neighbors Arab Countries such as Oman‚ KSA and Qatar. Nowadays‚ Emiratis culture is threated by many reasons. This essay outline the resins and present solution. The emirate culture aspects such as dresses food habit‚ language and religion are threatened to be lost because of many things. Many families brining house maids to help share care taking of children in a house. Most house maids have foreign culture and that is leading to
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Is Emirates Airlines going to become the #1 long-haul carrier in Asia Pacific region? Introduction The purpose of this report is to analyze the possibility of Emirates becoming then the #1 long-haul carrier in Asia Pacific region. First the attractiveness of the industry will be looked at. Then the present and the future of the industry will be justified through the analysis of the external environment. Next company’s resources and capabilities will be examined and potential sustainable competitive
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