IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
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verson7/29/13 CRM Implementation in HSBC | G-CEM Jul 29‚ 2013 About Us TCE Evaluation CEM Certification eWorkshop Latest Events Latest Download Annual Awards Annual Forum Global Advisors Resources Articles & Cases Contact Us Registration Update Profile CRM Implementation in HSBC A CRM Case Study Yuen Po Shan‚ Polly www.gcem.org Nowadays‚ quality service is the main goal for most of the business organizations in this challenging and fast changing commercial world. Customer satisfaction is one of the main concerns for them
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Customer Relationship management Coca Cola is the world’s largest beverage company. They sell their products in more than 200 countries and more than one billion of their products are consumed daily. Keeping finance and logistics is an important task. Coca Cola started using a system called the traditional system‚ which has proved very effective. This system was generating high value and was not user friendly. All financial plans manually entered and is used to enter again to update the information
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nail salon to get a pedicure. I have never set foot inside of a nail salon before in my life. Unlike most kids I wasn’t dragged there to sit and watch my mom get her nails done when I was younger. The first thing that I noticed as soon as I opened the door was the smell. The chemicals that are used in that place are quite potent. So potent it made the smell of bleach seem like some fancy cologne. Then my eyes caught the array of nail polish that was covering two entire walls of the salon. I didn’t
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modern art criticism‚ Charles Baudelaire had mixed feeling about how art progressed in the modern era. Although he said that he admired modern art‚ he wrote several books criticizing photography‚ a modern art prevalent during his time. In his work The Salon‚ he expressed his discontent for photography and criticized that it is science interfering with the beauty of art. From Baudelaire’s first sentence in this excerpt‚ it is blatantly obvious that he is displeased with the concept of photography
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1.0. About the organization Yellow Nails Salon is a privately run business which specializes in nail care and started off as a nail-bar 5 years ago. It is a small setup with 10 service staff‚ one main work floor‚ 2 treatment rooms‚ a storeroom‚ a pantry and a restroom. The owner visits the salon every day for a couple of hours to keep an eye on the over-all running of the salon and to ensure work is being done up to the standard. The salon services about 20 customers on weekdays and up to 40 customers
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Finance and Risk Management 180+ Transactional Banking 200+ mBanking‚ eBanking and mPayments © 2011 SAP AG. All rights reserved. Confidential 2 SAP in BFSI in South Asia General Ledger‚ Financial Consolidation‚ Procurement Mobility CRM‚ Business Analytics Human Capital Management Corporate Connectivity Business Analytics Treasury (Asset Management) © 2011 SAP AG. All rights reserved. Confidential 3 Notable Analysts recognize SAP Solutions in Banking FORRESTER
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One of the most commonly cited disadvantages of CRM is that it can lead to dehumanization in sales processes. Instead of learning from firsthand experience which services and products clients prefer‚ salespeople access information digitally stored in databases. Some professionals believe that selling is most effective when sales professionals are able to appeal to clients at a visceral level. Some critics point to the the technical disadvantages of customer relationship management. In most cases
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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methods‚ strategies‚ software and other web-based capabilities can be used by an organization to improve its customers’ knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data gained by that organization at its Website (Shan and Jea‚ 2003). Because of e-CRM’s
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