verson7/29/13 CRM Implementation in HSBC | G-CEM Jul 29‚ 2013 About Us TCE Evaluation CEM Certification eWorkshop Latest Events Latest Download Annual Awards Annual Forum Global Advisors Resources Articles & Cases Contact Us Registration Update Profile CRM Implementation in HSBC A CRM Case Study Yuen Po Shan‚ Polly www.gcem.org Nowadays‚ quality service is the main goal for most of the business organizations in this challenging and fast changing commercial world. Customer satisfaction is one of the main concerns for them
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1. Identify 2 examples of flexible working practices used by First Direct. 2. One example is ‘mushrooming’; this is the reliance based on employed workers who work night shifts‚ flexible in terms of rotas and time flexibility approaches. A second example is its high proportion of part time workers‚ also flexible in terms of time and is beneficial to the business itself when needing a certain amount of workers they only pay those needed for that particular shift; no wage costs are then wasted.
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HSBCnet HSBCnet Application Guide It’s easy to get started with HSBCnet It’s easy to get started with HSBCnet 1. Verify that you meet the minimum system requirements. 1. Verify that you meet the minimum system requirements. 2. Complete the HSBCnet Customer Agreement‚ including online registration‚ and and forward it 2. Complete the HSBCnet Customer Agreement‚ including online registration‚ forward it to to your bank contact. bank contact. 3. We will set up your first users (initial Systems
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Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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Compare/ assess HSBC and Citi-corps IT strategies. Do they invest in IT primarily as a way of cutting costs and improving their operational efficiencies‚ or do they invest strategically with a view to entrench their competitive positions? As noted in the conclusion of the article written by the Asia Case Research Center and the University of Hong Kong HCBC and Citigroup have both developed into global financial institutions. Both organizations have heavily invested in Information Technology and
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“If [a banker] undertakes to advise he must exercise reasonable care and skill in giving the advice. He is under no obligation to advise‚ but if he takes upon himself to do so‚ he will incur liability if he does so negligently.” ’ House of Lords in Banbury v. Bank of Montreal[1] I. Introduction The issue of legal liability of banks in the provision of negligent advice is one doctrine of law that has evolved through the years. In light of current controversies hounding the UK banking
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HSBC-internet banking Introduction Purpose The purposes of this report were to gather practical knowledge about corporate online banking as well as personal online banking system. It also gave us an opportunity to know about the experts who are leading and making strategic decisions to enhance the expansion of online banking in our country. With the set guidelines and proposal by our faculty and with the friendly cooperation of the staffs of HSBC‚ this report comprise of an organization
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REPORT ON HSBC History of HSBC HSBC ( Hongkong Shangahai and Banking corporation) is among the largest banks in the world. It came into being in the year 1865 to enhance the growing trade between India‚ China and Europe. The idea of forming the bank came from the mind of Thomas Sutherland who had envisioned the growing demand of banking facilities in Chinese market and consequently the bank was opened in 1865 in Honkong and Shangahai. Very soon the bank had opened up branches around the world
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FINANCIAL SERVICES UK Banks: Performance Benchmarking Report Full Year Results 2012 kpmg.co.uk/banking Basis of preparation This report summarises the 2012 full year results of Barclays‚ HSBC‚ Lloyds Banking Group (Lloyds)‚ Royal Bank of Scotland (RBS) and Standard Chartered1. Whilst progressively more information has been given in results announcements in recent years‚ not all statutory accounts or Pillar 3 reports have been published at the date of this report‚ and therefore analysis
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The HSBC Money-Laundering Scandal Case Facts HSBC is one of the largest financial institutions in the world‚ with assets over $2.5 trillion‚ 89 million customers‚ 220‚000 shareholders‚ operations/affiliates in 85 countries‚ and 2011 profits of nearly $22 billion (HSBC‚ 2011a). Drawing upon evidence revealed following a year-long investigation into HSBC (Levin et al.‚ 2012)‚ seven areas of case fact illustrating key anti-money laundering (AML) and terrorist financing problems can be seen including:
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