In 1865‚ Hong Kong and Shanghai Banking Corporation (HSBC) was founded to meet the demand for local banking facilities in Hong Kong and on the China coast. The increasing and frequent trade was undertaken between Europe‚ India‚ and China‚ which contributes to the extension of the bank. HSBC now is one of the world’s largest banks with extensive international operations. Although the bank rapidly expanded across the globe‚ HSBC retained a clear focus on China market. In view of these changes of HSBC’s
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CHAPTER – 1 INTRODUCTION Market penetration is one of the four growth strategies of the Product-Market Growth Matrix as defined by Ansoff. Market penetration occurs when a company enters/penetrates a market in which current products already exist. The best way to achieve this is by gaining competitors ’ customers (part of their market share). Other ways include attracting non-users of your product or convincing current clients to use more of your product/service (by advertising etc.). Ansoff
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HSBC: The world’s local bank Written by James Gregory on February 03‚ 2009. HSBC’s print ads are easily identifiable – a solid red border‚ a repeated image‚ and a strong one-liner that embodies their brand. HSBC’s ad campaign utilizes several strong and effective tactics to gain attention. A majority of the ads involve a single image‚ copied three times‚ with a different value printed over each copy of the image. HSBC’s tagline gives the impression HSBC understands different people and locations
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learning and also of perception? Marketing staff through reducing the potential advertising fatigue ways of applying different marketing means of packaging the same theme product advertisements so as to enhance the interest in a product. For example‚ HSBC will be positioning as" the world’s local bank". Using this theme to propagate‚ due to personal subjective point of view is different‚ as a result of the different values‚ so the significance of the product is different‚ but still reflect the same
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Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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KNOWLEDGE MANAGEMENT PROJECT TITLE: IMPLEMENTATION OF KNOWLEDGE MANAGEMENT IN HSBC Under The Guidance of : Team Members: Mrs. Teena Bagga Aman Arora (B-25) Information Technology Faculty Anuj Sood (B-32) Amity Business School Mohit Gupta (B-34) Sumit Kumar (B-41) EXECUTIVE SUMMARY Banking giant HSBC bills itself as ‘the world’s local bank’‚ a phrase no doubt intended to highlight the importance of local knowledge‚ combined with financial
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HSBC-internet banking Introduction Purpose The purposes of this report were to gather practical knowledge about corporate online banking as well as personal online banking system. It also gave us an opportunity to know about the experts who are leading and making strategic decisions to enhance the expansion of online banking in our country. With the set guidelines and proposal by our faculty and with the friendly cooperation of the staffs of HSBC‚ this report comprise of an organization
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April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood well. The main components of CRM are people‚ technology‚ and processes. This paper provides
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CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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Evaluation of Nike’s CRM programme Nike’s Rationale for implementing CRM programme In nowadays business world‚ Customer Relationship Management (CRM) is an essential for a business strategy for every company. Our chosen company is Nike‚ one of the largest supplier of sportswear which include shoes and apparel. Implementation of CRM programme is a essential for every successful company. Customer Relationship Management is the core business strategy that integrates internal processes and functions
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