CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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Customer relationship management (CRM) is a strategy that can help them to build long-lasting relationships with their customers and increase their revenues and profits. CRM in the banking sector is of greater importance. The aim of this study is to explore and analyze the strategic implementation of CRM in selected banks of Pakistan‚ identify the benefits‚ the problems‚ as well as the success and failure factors of the implementation and develop a better understanding of CRM impact on banking competitiveness
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Harrah’s Casino Case Analysis Marilyn Winn has been appointed HR director for Harrah’s Casinos. Under her leadership‚ Harrah’s casinos employees have become motivated about customer service and she had decreased the turnover rate. Winn’s central force behind motivating employees was the implementation of an incentive pay plan to reward employees for improvements in customer service. When first introduced‚ the incentive pay plan was a great success. However‚ as time passed‚ employees became
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White Paper CRM vs. Loyalty Programs: Best Friends or Arch Rivals? CRM vs. Loyalty Best Friends or Arch Rivals? A sk business owners what keeps them up at night and most will say driving revenue‚ increasing profitability‚ staying ahead of the competition‚ and retaining customers. For the past year and a half‚ companies in a variety of industries— most notably those involved in the financial services‚ telecommunications‚ travel and tourism industries—have looked to large customer relationship
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subscribers.Rogers Cable is Canada ’s largest cable television service provider with approximately 2.3 million customers. Rogers Media owns Canada ’s largest publishing company. Amdocs‚ the leading provider of customer experience systems provides CRM software to Rogers. Rogers is currently using Amdocs CSE 7.5. The Amdocs customer management system allows Rogers to provide a personalized customer experience and improve first-call resolution for wireless‚ cable and telephony customers across Canada
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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competition continues to expand in this area” (2). -Caesars is the largest casino operator in the U.S -Properties include: Las Vegas‚ Atlantic City‚ Indiana‚ Louisiana‚ Mississippi‚ and several other states More on the Macau opportunity‚ this may be a little outdated: -Only major casino company without a location Macau -“Caesars bought the 175-acre site in 2007 for $578 million‚ with plans to develop a hotel and casino‚ but the company did not apply in the early 2000s for one of the limited number
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7/9/13 Capital One Analy&cal CRM According to Morris and Fairbank‚ why is credit card business an informa9on business and not just a financial business? What are the key steps in the “Test and Run” approach to campaign management? What does it take to effec9vely run a Test and Run strategy
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The Casino Industry Case Study By: Index: ❖ Executive Summary ❖ Analysis Section (SWOT) ❖ Alternative Identification ❖ Recommendation ❖ Sources Executive Summary There is very wide range of legal gaming / gambling across the globe. This includes various games of chance and gambling forms ranging from casino and card room gaming‚ lotteries‚ online gaming‚ race and sports wagering and charitable gaming‚ such as raffles‚ bingo and other low technology
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