One of the most commonly cited disadvantages of CRM is that it can lead to dehumanization in sales processes. Instead of learning from firsthand experience which services and products clients prefer‚ salespeople access information digitally stored in databases. Some professionals believe that selling is most effective when sales professionals are able to appeal to clients at a visceral level. Some critics point to the the technical disadvantages of customer relationship management. In most cases
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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Topic Comparative study on sensitivity toothpaste (COLGATE v/s SENSODYNE) NAME: VISHAL KORI ROLL NO: 25 SUB: RESEARCH METHODOLOGY STD: S.Y.BMS SUBMITTED TO: SUSAN ALEX INDEX NO | TOPIC NAME | PAGE NO | 1. | INTRODUCTION | | 2. | BACKGROUND / SIGNIFICANT | | 3. | QUESTIONNAIRE | | 4. | ANALYSIS OF QUESTIONNAIRE | | 5. | ANALYSIS OF AREA (CHUNABHATTI) | | 6. | CONCLUSION | | 7. | RECOMENDATIONS | | 8. | BIBLIOGRAPHY | | INTRODUCTION Toothpaste is a paste or gel dentifrice used
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methods‚ strategies‚ software and other web-based capabilities can be used by an organization to improve its customers’ knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data gained by that organization at its Website (Shan and Jea‚ 2003). Because of e-CRM’s
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CRM programs at Westside Each west side outlet blends products‚ ambience‚ customer service and facilities to create a stand out shopping experience. * The stores are spacious (10‚000 to 20‚000 square feet each)‚ designed to look and feel international‚ and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries‚ sandwiches and coffee. Something new every week Repeat customers or those
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Abercrombie (children)‚ Hollister & CO‚ and Gilly Hicks‚ and also operate a post grad subsidiary brand. His principal competitor are Gap/American outifithers/Ourban Outfitters. A&F sell clothes and accessories for Man‚ Woman and Young. As we know CRM is about « managing‚ bulding profitable customers relashionship by delivering Superior value and satisfaction » now we are going to see the différents méthodes using A&F : - Firstly a website online shop is providing to customers has multiples functions
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create exchanges that satisfy individual and organizational objectives.” In this report‚ we will discuss about the marketing mix of Colgate’s toothpaste in Malaysia. Colgate Company is a top global maker and marketer of toothpaste and other soap of cleaning products. According to Ion Cook (Chairman‚ president of Colgate‚ 2007)‚ Colgate began in New York City early in the 19th century. Nowadays‚ it is a truly global company serving hundreds of millions of consumers worldwide. McDaniel‚ Lamb and Hair
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discuss about what is ethics‚ how it affects‚ and ethics in business. In the second part‚ I discussed about options for Colgate to handle the situation. With continuing‚ I focused on importance of brand name and customer loyalty in business. At last this document indicates important of managerial rights. Finally I have given some recommendation and conclusion. Ethical Issues of Colgate Ethics is the study of morality and standard of conduct. Ethics norms and guideline changes from one country to the
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issues faced by Colgate in its partnership with Hawley and Hazel. Answer: Colgate face some strategic and ethical issue in its partnership with Hawley and Hazel. Those are given below: Strategic issue : 1. Colgate had no right to make decision in management which called management prerogative. 2. African black offence it’s product because of brand name and logo promote racism. 3. Overcome bad image because of marketing a toothpaste accused of racism. Ethical issue : 1. Colgate want to take
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Markets ............................................................................................ 4 Current Marketing Performance ............................................................................................................... 6 Colgate-Palmolive and Major Competitors .............................................................................................. 9 Organizational Resources and Capabilities.................................................................................
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