Institute of Management‚ Nirma University‚ Ahmedabad SERVICE MARKETING Project Proposal on “Customer Relation Management Practices in the Indian Fast Food Industry” Submitted To: Prof. Ashwini Awasthi Submitted by: Meghna Mavani (091227) 1 Project Title: Customer relation management practices in the Indian Fast-Food Industry. Introduction to the topic: Relationship marketing is emerging as the core marketing activity for businesses operating in fiercely competitive environments. On average
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Hospitality Industry A. Customer Orientation – The purpose of a business is to create and maintain profitable customers. Customer satisfaction leading to profit is the central goal of hospitality marketing II. What is Hospitality Marketing? Marketing is the art and science of finding‚ retaining‚ and growing profitable customers III. Importance of Marketing A. The entrances of corporate giants into the hospitality market and the marketing skills these companies have brought to the industry have increased
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the fast food industry over the last few decades. Although‚ many other factors also attribute to this the eating of fast food is the main one. Should the fast food industry really be held at an ethical or moral standing for what they feed their customers? This has led to many debates and also many changes‚ but also it shows that the fast-food industry is operating on demand from the consumer. Right now the consumer doesn’t have a moral or ethical obligation to themselves‚ therefore the fast food
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Table of Contents: 1) Executive Summary ………………………………………………P.2 2) Industry Structure Analysis ………………………………………P.2 3) Five Force Model ………………………………………………….P.3 4) Comparative industry structure analyses ……………………….P.5 5) Critical Success Factors Now ...……………………………..……P.5 6) Critical Success Factors in Future...………………………..…….P.7 7) Conclusion …………………………………………………………P.8 6) Appendix ………… ………………………………………………..P.9 Executive Summary: Hong Kong is a city in which efficiency and speed are
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INDUSTRY OVERVIEW The term fast food relates to the food that can be prepared very quickly. Most of this popular type of food is availed in packaged forms called take away. The fast food industry has its roots in the food for sale stand that were part and parcel of ancient roman and East Indian societies. The fast food industry also known as quick service restaurants‚ has been serving up tasty morsels for as long as who lives in cities. The modern system of fast food franchising is believed to
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Introduction The fast-food industry has been developing rapidly and has successfully penetrated majority of the markets globally‚ at the same time bringing about several significant changes in practices‚ work and employment relations. Fast-food restaurants are distinguished and characterized by their inexpensive food products prepared in a standardized method that is dispensed to their customers quickly and efficiently for takeaway or dine-in and are usually packaged without the provision of utensils
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ANALYSIS OF FAST FOOD INDUSTY SUBMITED BY NAME: PREM SONI SUBJECT: MARKETING MGT SECTION: B ROLL NO: 37 INTRODUCTION
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the dangers of fast food Final As fast food continues to thrive in the United States‚ people and this problem are getting bigger everyday. When is the last time you thought‚ “I will get an apple instead of fries with lunch?” Not enough Americans understand the awful effects fast food restaurants like McDonalds‚ Wendy’s‚ and Burger King can have on them. Sure it is quick‚ easy‚ and affordable‚ but it is not worth the health risks that come along with eating so poorly. Whether fast food is a choice
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7 Annexure 35 3 EXECUTIVE SUMMARY The international market is flooded with various sectors and industries that involve products of daily as well as occasional use for the consumers. The use of the products can vary from industrial purpose to private consumption. One such thriving industry in the modern world is the food and beverage industry. Food and beverage industry combined with the hospitality sector makes up one of the most attractive target sectors for multi-national corporations
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Summary Industry analysis is guide to know the profitability of the fast food industry by as assists us in 1. Understanding the competitive forces in the industry. 2. Assessing the attractiveness of‚ and growth opportunities within‚ a new industry 3. Developing effective strategies to raise your profitability‚ power‚ and competitive position in an industry. Industries are different from each other and to understand the working of industry it is necessary to first solve
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