THE COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s
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Oxford Brookes University Research and Analysis Report The identification of the effects of globalisation on the Fast-food Industry By: Meekaal Ali September 2001 Words 4850 Contents page no. 1. Introduction 3 2. Information Gathering 5 3. Identification and analysis of information
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Negative effects on teenagers in the fast food industry Competition within the fast food industry is a difficult challenge which can take a toll on the youngest employees: teenagers. The very nature of the industry can sometimes harm teenagers in the process of producing profits. Inexpensive labor is considered essential for competing in the industry‚ but some of the young teenagers may become victims of exploitation. Some companies target the young and poor demographic and can guide them to
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There is always a controversy about whether junk food should be taxed. Junk food means that there is a little redeeming nutritional value which has small amounts of vitamins or minerals in the food or that it is high in sugar and fat. This effects people’s health in that concentrated sources of sugar or fat can increase weight if the calories are more than the person’s need. However‚ some people argue that junk food consumed by many groups in society because it is the most convenient‚ easiest and
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1- 4 3.0 Impact of obesity issue toward fast food chain 3.1 Poor brand image…………………………………………………………………….. 4-6 3.2 Decline in sales………………………………………………………………………. 6 3.3 Pressure from activist and non-profit organisation…………………………………... 6-7 3.4 Increase of legal restriction on business activities………………………………….... 7-8 4.0 Response of fast food chain toward obesity issue 4.1 Provide nutrition information……………………………………………………….. 9-10 4.2 Provide new food choices and healthier ordering options………………………
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Reasons for the flourish of fast food industry in India • The transformation of gender roles- Earlier‚ women were supposed to cook for the family while men worked out for an income. But now the responsibilities of house hold affairs are shared equally by men and women. Now a days both the husband and the wife go for work and they find it easier to substitute home meals with fast food. • Scarcity of time- The world today is very busy and people have no time to spare even to talk to others. This
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Recruitment and selection process of the fast food industry This dissertation will discuss the recruitment and selection process of the fast food industry in London and case study about particular company. The practise of HRM in recruitment and selection process will also be discussed in this dissertation. In this chapter the background and motivation of this study is discussed along with the aims and objective. Moreover the research questions and the structure of this dissertation are discussed
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A fast Way to A Fast Food Case 2 Chapter 19 Created by : 1. Al Farid Mustofa 2. Ikhwan Bayu Adhi Setiawan 3. Jet Nendra 4. Muhammad Ibrahim 5. Nadya Oktaviani BAKRIE UNIVERSITY MANAGEMENT 2012 A Fast Way to A Fast Food According to a recent survey‚ the UK is particularly fond of fast food. Many people turn to fast food as it is quick‚ convenient‚ and relatively cheap even though there are many concerns over public health and obesity. With a large number of fast food
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Corporation McDonald’s holds the biggest name in the world’s fast food industry today. Since it’s foundation in 1954‚ McDonald’s has satisfied the customers with its main product‚ hamburger. With having more than 35‚000 restaurants located in US‚ Europe‚ Canada‚ Asia Pacific‚ Meddle East and Latin America; it serves 52 million customers daily (McDonald’s 2006 Annual Report‚ 2007). 1954 was the year that reshaped the concepts of fast food industry. Fifty two year old milk shake salesman‚ Ray Kroc envisioned
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Austin Nash Ms. Bonnette English III 5 February 2010 Fast Food‚ Fast Jobs‚ Fast Migration “Hello‚ welcome to McDonald’s! May I take your order?” These are the words no person wishes to repeat hour after hour‚ day after day‚ and month after month at a job. Despite this fact‚ thousands of people wake up each morning and have no choice but to slap on a uniform and a smiling face. These workers are known to have been abused‚ neglected and taken advantage of by their employers. And large quantities
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