. Abstract : This paper presents an overview of the CRM implementation in manufacturing industry‚ it attempts to show the benefits‚ disadvantage‚ strategy and challenges involved in CRM implementation in relation to the manufacturing industry. After which‚ a case study on CRM implementation was presented. Introduction Traditionally manufacturing industry was product centric in nature. Manufacturers‚ had soon realized that relying on their products to increase profitability is no longer
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The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
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ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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Chapter 3 Customer Relationship Management: A Vision for Higher Education Gary B. Grant and Greg Anderson Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates A Publication of EDUCAUSE and NACUBO Copyright 2002 Jossey-Bass Inc. Published by Jossey-Bass‚ A Wiley Company. Reprinted by permission of John Wiley & Sons‚ Inc. For personal use only. Not for distribution. 3 Customer Relationship Management A Vision for Higher Education Gary
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PROJECT REPORT ON FMCG MARKET SRUCTURE AND MARKET SHARE What is FMCG? FMCG is an acronym for Fast Moving Consumer Goods‚ which refer to things that we buy from local supermarkets on daily basis‚ the things that are non-durable‚ sold quickly‚ at relatively low cost‚ have high turnover and are relatively cheaper. FMCG’s constitute a large part of consumers’ budget in all countries. The most common in thelist are baby foods‚ toilet soaps‚ detergents‚ shampoos‚ toothpaste‚ cosmetics‚ shaving products
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IFAD Enabling poor rural people to over come poverty Republic of Uganda Area-Based Agricultural Modernization Programme PROJECT PERFORMANCE ASSESSMENT Enabling poor rural people to over come poverty International Fund for Agricultural Development Via Paolo di Dono‚ 44 00142 Rome‚ Italy Tel: +39 06 54591 Fax: +39 06 5043463 E-mail: evaluation@ifad.org www.ifad.org/evaluation February 2012 Independent Office of Evaluation of IFAD Republic of Uganda Area-Based Agricultural
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OVERVIEW OF FMCG SECTOR IN INDIA A Supply Chain is a network of facilities and distribution options that performs the function of procurement of materials transformation of these materials into intermediate and finished products and the distribution of these finished products to customers. It is the process used by the companies to ensure that their supply chain is efficient and cost effective. It also basically a collection steps which a company follows to transform raw materials into finished
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ENGAGE ERM TO SCALE CRM PEAK By: Prof. PRANAB K. BHATTACHARYA Designation: SR. PROFESSOR Organisation: Kardan University Charahi Parwan-e-Doo City: KABUL Country: Afghanistan ABSTRUCT One of the toughest challenges being faced by business leaders of all strips today is retaining and keeping the customer satisfied for a longer duration. The success key on the effectiveness of any customer relationship
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LOGISTIC SECTOR 1 CONTENT SERIAL NO. 1. 2. INTRODUCTION INDUSTRY COMPOSITION 2.1 ROAD TRANSPORT 2.1.1 LOGISTIC COMPANIES ENGAGED IN ROAD TRANSPORT 2.2 RAIL TRANSPORT 2.2.1 LOGISTIC COMPANIES ENGAGED IN RAIL TRANSPORT 2.3 SHIPPING 2.3.1 LOGISTIC COMPANIES ENGAGED IN SHIPPING 2.4 AIR CARGO 2.5 WAREHOUSING 2.5.1 LOGISTIC COMPANIES ENGAGED IN WAREHOUSING 2.6 CONTAINER FREIGHT STATIONS/ INLAND CONTAIN DEPOTS(CFS/ICD) 2.6.1 LOGISTIC COMPANIES ENGAGED IN CFS/ICD 2.7 PORTS 2.8 COLD CHAINS 2.8.1 LOGISTIC
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CUSTOMER RELATIONSHIP MANAGEMENT--- CRM Keeping customers for life What is CRM:? It is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. CRM is as a process that will help bring together lots of pieces of information about customers‚ sales‚ marketing effectiveness‚ responsiveness and market trends. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and
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