POPATPUTRA AHAD A. ACKNOWLEDGMENT “Support and guidence should never go without thanks.” These are the words most famous among PGDM students and they call it as formality but it’s only my experience with my superiors and colleagues during project time‚ which has made me‚ understand its true meaning. I present sincere obligation to my institute‚ MARWADI EDUCATION FOUNDATION GROUP of INSTITUTIONS‚ Rajkot for providing continuous supports and facilities to complete this research report. I am
Premium Tata Motors Suzuki Automotive industry
Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
Premium Customer relationship management Marketing Customer service
Term Paper submitted in partial fulfillment of The requirements of the Graduate Degree in BACHELOR OF BUSINESS ADMINISTRATION (HONOURS) J.D. BIRLA INSTITUTE at the JADAVPUR UNIVERSITY KOLKATA. NAME: ADITYA AGARWAL SEMESTER: 5 ROLL NO.: 7 COURSE: BACHELOR OF BUSINESS ADMINISTRATION (HONS.) MENTOR: MS. PAROMITA SARKAR TOPIC: A DETAILED ANALYSIS OF AUTOMOBILE SECTOR IN INDIA PAPER: BBA 508 DECLARATIONS I declare the following: The material contained in this dissertation is the end result of
Premium Automotive industry Automobile industry in India Maruti Suzuki
Tata’s Nano: A Small Car with Large Consumer Surplus? Ref. No.: ME0012 op y Tata’s Nano: A Small Car with Large Consumer Surplus? “Since‚ promise is a promise the standard dealer version will cost Rs 1 lakh‚”1 – Ratan Tata‚ Chairman‚ Tata Sons “We designed the Nano to offer a new form of transport to the people of India and maybe later‚ to the rest of the world.”2 – Ratan Tata‚ Chairman‚ Tata Sons “…if economists are to play their part in shaping the canons of economic policy
Premium Tata Nano Tata Motors Maruti 800
Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature‚ many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis‚ and relationship marketing strategy and supporting‚ customer-centric business processes (Buttle 2004). With the development of information technology (IT)‚ using CRM system is more convenient. It
Premium Customer relationship management
handful of regular customers. Customer Relationship Management is the same in principle for these two examples - it is the scope of CRM which can vary drastically. CRM‚ or Customer Relationship Management‚ is a way for businesses to find potential customers. While the first iterations of CRM were used in the 1980s‚ it wasn ’t until the 2000s that it really began to shine. CRM software helps businesses identify and categorize existing customers. This allows them to see the specific demographics their products
Premium Customer relationship management Customer service
customer contact employees‚ set customer contact requirements‚ enhance partnership and alliances and exploiting customer relationship technology. CRM‚ or Customer Relationship Management‚ is a way for businesses to find potential customers. While the first time term of CRM were used in the 1980s‚ it wasn ’t until the 2000s that it really began to shine. CRM software helps businesses identify and categorize existing customers. This allows them to see the specific demographics their products appeal to
Premium Customer relationship management
Consumer stocks have been the centre of attention in the stock markets for over two years now. But with prices rising and higher interest rates expanding loan repayments‚ will the Indian consumer remain unaffected? We ran an analysis of listed companies in consumer segments such as auto‚ apparel‚ jewellery‚ FMCG and so on over the past four quarters to figure out whether all is well with consumer spending. We found that while some sectors maintained the tempo of sales growth‚ others saw growth
Premium Tata Motors Automotive industry Automotive industry by country
Microsoft Dynamics CRM 2011 Solution Architect Role Last Modified 11/15/2010 Posted 10/13/2010 This Microsoft Dynamics CRM 2011 Role Tailored Learning Plan can help your employees focus on specific goals and access the training they need to gain in-depth product knowledge and obtain certifications for Microsoft Dynamics. By becoming trained and certified in various disciplines‚ your employees can document their knowledge of Microsoft Dynamics CRM 2011 and showcase their expertise. Learn more
Premium Microsoft
India‚ chances are you’ve driven with us. For over 3 decades now‚ Maruti Suzuki has been going places with India. 1982. Gurgaon‚ Haryana. Little did this quiet suburb of New Delhi know that it was to become the seat of India’s automobile revolution‚ at the Maruti Suzuki factory. In 1982‚ India turned out just 40‚000 cars every year. The Maruti 800 rolled out and a new chapter began. It was a new story of leadership. Today‚ Maruti Suzuki alone makes 1.5 million cars every year. That’s one car every
Premium Steering