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    tsunami four times bigger than the largest ever recorded (The UnMuseum). Atlantis was real and was destroyed and many facts are presented to prove that Atlantis was real and was also annihilated by natural disasters. Many say it is not real because the only evidence it ever existed was Plato’s book discussing the details and central idea of Atlantis‚ but there are many theoretical places it could be because of the

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    Customer Satisfaction

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    disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an

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    Customer Service

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    of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly important in patron relations. Explain. Eye contact is important

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    Customer Satisfaction

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    CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram

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    McDonald’s customer services i. Introduction McDonald’s is the largest chain of fast food Corporation in the world‚ has become a global most valuable brands. The business began in 1940‚ with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino‚ California. Is the world ’s largest chain of hamburger fast food restaurants‚ serving more than 58 million customers daily. In addition to its signature restaurant chain‚ McDonald’s Corporation held a minority interest in Pret A Manger

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    customer churn

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    What is Customer Churn? Customer churn refers to when a customer (player‚ subscriber‚ user‚ etc.) ceases his or her relationship with a company. Online businesses typically treat a customer as churned once a particular amount of time has elapsed since the customer’s last interaction with the site or service. The full cost of customer churn includes both lost revenue and the marketing costs involved with replacing those customers with new ones. Reducing customer churn is a key business goal of every

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    budget prepared using the total quality management approach is always achievable by departments within a company. Answer: False 11. A company ’s operating cycle is the time between purchases of direct materials and conversion of these materials back into cash. Answer: True 12. The operating cycle is the average time required to manufacture products for sale. Answer: False 13. Because a budget is merely a forecast of future events‚ its benefits are extremely narrow and limited. Answer:

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    Real Number

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    In mathematics‚ a real number is a value that represents a quantity along a continuous line. The real numbers include all the rational numbers‚ such as the integer −5 and the fraction 4/3‚ and all the irrational numbers such as √2 (1.41421356... the square root of two‚ an irrational algebraic number) and π (3.14159265...‚ a transcendental number). Real numbers can be thought of as points on an infinitely long line called the number line or real line‚ where the points corresponding to integers are

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    Customer Behavior

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    Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper

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    Employee Relations

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    Introduction To enable employees to deliver productive outcomes at work and within society‚ one must first consider the concept of industrial relations; later known as employee relations due to the shift in trading trends of the UK from predominantly manufacturing industries. Employee relations concentrate on the management and maintenance of the employment relationship between employer and employee. This means dealing with employees either through trade unions or individually to bargain for employment

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