A Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
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Industrial Relations & Labour Policies (Concept‚ Origin‚ Theories & Strategies) Submitted To :- Submitted By :- Dr. Laxmi Amandeep Kaur Anshul Chhabra Arjita Malik Shivendu Sharma Industrial Relations & Labour Policies Industrial relations is a discipline that concerns itself with the study of the relationship between employers and employees at an organization‚ industry or a nation level. It also concerns itself with the two way interaction
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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for a very long time to register before they can get any treatment from the doctors. In addition to that‚ they also have the same problem when they go to other department such as pharmacy where they have to reregister themselves again before getting their medicines. This project is used to identify the various procedures at the hospital as well as to investigate the possible operational problems that may lead to excessive patients’ waiting time. A patient’s experience in waiting time will radically
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Implementing a Customer Relationship Strategy" The Asymmetric Impa ’et of Poor Versus Excellent Execution Mark R. Colgate Peter J. Danaher University of Auckland‚ New Zealand The benefits of developing customer relationships are well established. However‚ a well-intentioned relationship marketing strategy may fail because of poor implementation. In this study‚ the authors look at the effects of implementing a customer relationship strategy. Specifically‚ they examine the implementation
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1. what are public relations ?discuss its importance in a hospital and methods to promote good public relations. Ans:- Public relations (PR) is the practice of managing the flow of information between an organization and its publics. Public relations provides an organization or individual exposure to their audiences using topics of public interest and news items that do not require direct payment.Their aim is often to persuade the public‚ investors‚ partners‚ employees and
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WhAT Is rIsk ManageMent AnD hOW DOEs IT Apply TO REAl EsTATE? fall 2008 By Martha S. Peyton‚ Ph.D. and Steven Bardzik‚ Ph.D. IntroductIon The process of investing is basically all about weighing potential return and the risk associated with it. That simple definition refers to investing in financial instruments such as stocks and bonds as well as hard assets such as real estate‚ commodities‚ rare works of art and vintage cars. From this point of view‚ investors are and have always been “risk
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11/8/04 3:01 PM Page ii Chapter 1 THE STUDY OF INDUSTRIAL RELATIONS Chapter 2 THE CHANGING NATURE OF WORK AND EMPLOYMENT bray_Chapter 01 11/8/04 3:01 PM Page 1 part one the n a t u re and c o n t e x t of industrial re l a t i o n s bray_Chapter 01 11/8/04 3:01 PM Page 2 bray_Chapter 01 11/8/04 3:01 PM Page 3 chapter one the study of industrial relations learning objectives After reading this chapter you should be able to:
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based on the theory and techniques which I have included in this case study are the most valuable ideas I have gained from my lecturers at IPM and various HRM Professionals. I would like to acknowledge the help of everyone who sacrificed their valuable time for various research programmes and those who have kindly helped me to develop this project. I extend my thanks and sincere gratitude to my parents for the help and wise criticism given to me. Finally I would like to thank lecturers
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Management 3500 – Exam One Notes The Elements of Industrial Relations I. Basic Premise of Industrial Relations Industrial relations are a field of academic inquiry that looks at employee relations not just unions. It differs from Human Resources because HR looks at employment relations from a management perspective and industry relations looks at management from the employer perspective. Additionally‚ states that conflict between works and management is normal and natural‚ however‚ it
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