"Crm in retail project" Essays and Research Papers

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    History of Retail

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    History of Retail “Retailing consists of the final activities and steps needed to place merchandise made elsewhere into the hands of the consumer or to provide services to the consumer” (Dunnel/Lusch‚ 2008). The retail organizations that will be discussed in this paper will be Wal-Mart Stores Inc. This paper will examine the history of Wal-Mart‚ outline major events and the organization’s evolution in the global environment. I will also discuss how Wal-Mart has reacted to change in technology‚

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    Retail in London

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    Retail in London: Working Paper F International Comparisons of Retail March 2006 copyright Greater London Authority March 2006 Published by Greater London Authority City Hall The Queen’s Walk London SE1 2AA www.london.gov.uk enquiries 020 7983 4000 minicom 020 7983 4458 ISBN 1 85261 842 6 Cover photographs © Macy’s‚ Zara and Hayley Madden This publication is printed on recycled paper. For more information about this publication‚ please contact: GLA Economics telephone 020 7983 4922 email

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    Retail Lending

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    Gopinath: Retail banking - opportunities and challenges Keynote address by Ms Shyamala Gopinath‚ Deputy Governor of the Reserve Bank of India‚ at the IBA - Banking Frontiers International Conference on “Retail Banking Directions: Opportunities & Challenges”‚ Mumbai‚ 28 May 2005. The assistance of S/Shri P. Vijaya Bhaskar and Partha Ray in preparing this address is gratefully acknowledged. * * * The issue of retail banking is extremely important and topical. Across the globe‚ retail lending

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    Retail marketing

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    by law 2. provide short-term financial benefit for the company 3. operate in what they believe is the "right thing" to do 4. engage in socially and environmentally for the "well being" of everyone Retail Sales in 2007 $4.5 trillion in retail sales about 8.1% of total GDP comes from retail sales Employment

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    Fdi in Retail

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    Good or Bad for India Who will benefit in India if FDI is allowed in Multi Brand this is Kirana Business Few days back the Union Cabinet of India overcame years of indecision to allow up to 51% FDI in multi-brand retail. Government also increased the FDI limit in single-brand retail to 100% from 51% Government says it will benefit India. Traders fear the move. Opposition parties oppose the move as they know they will benefit if they support the traders. No one is touching the real issues

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    Retail Strategies

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    Hansel and Gretel is a retail shop located in Dzowulu that sells candy to its customer. Since the beginning of the year‚ Hansel and Gretel has being experiencing a fall in their sales which is most retail shops sometimes experience. The firm can increase their sales through the use of many strategies such as location retail‚ promotional retail‚ diversification retail‚ relationship retail and pricing retail strategies. Retail Location Strategy The location of a shop is one of the most important

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    Retail Management

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    National Institute Of Retail Management MARKS: 80 . COURSE: MBA SUB: Retail Management. N.B.: 1) Attempt any Four Questions 2 All questions carries equal marks. CASE 1: BOBCAT Bobcat India Limited revolutionized footwear selling in India. The company hit upon the idea of reaching customers through exclusive retail stores way back in 1932 and set up its own outlets‚ which numbered around 1‚200. it was no mean task setting up such a large network of retail outlets‚ especially

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    Retail Management

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    MARKS : 80 COURSE :MRM SUB : RETAIL MANAGEMENT N. B. : 1) BOTH CASE STUDIES carries equal marks. 2) All questions are compulsory CASE NO. 1 THE OUTLOOK FOR SOFT GOODS SPECIALITY STORES Introduction Soft goods specialty retailers are on a quest to grow‚ with the high-growth ``stars’’ working to maintain momentum by rolling out successful concepts nationally while investing in new concepts that offer long-term promise. The less stellar performers are

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    Retail Management

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    TABLE OF CONTENTS INTRODUCTION 2. DESIGN AND LAYOUT OF ECOLAND 2.1 Ecoland Name‚ Headline‚ Logo 2.2 Ecoland Retail Sector 2.3 Ecoland Store Design and Layout 3. ECOLAND MARKETING: MACRO ENVIRONMENT AUDIT 3.1 Ecoland PEEST Analysis 3.2 Ecoland Competitive Environment Audit 4. ECOLAND MARKETING: MICRO ENVIRONMENT AUDIT 4.1 Market Segmentation 4.2 Porter ’s 5 Forces – The Operating Environment 5. FINANCIAL STRATEGY for ECOLAND 5.1 Financial statement 5.2 Break-even analysis 5.3 Financial

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    Relationship Management (CRM) CRM is a cross functional enterprise system that integrates and automates many customer serving processes in sales‚ marketing‚ and customer services that interact with a company’s customers. It also creates an IT framework of Web-enabled software and databases that integrate these processes with the rest of the company’s business processes. CRM helps companies to become customer-focused businesses. Why did Mitsubishi Motor decide to implement CRM?     Executives felt

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