CUSTOMERS RELATIONSHIP MANAGEMET AT TESCO A Must‚ Every Customer Wants to be satisfied 7/7/2011 Name: Table of Contents Chapter 1. Executive Summary ….….………………………….………………3 Chapter 2. Literature Review……………………………………………………4 Chapter 3. Limitations to Research……………………………………………..6 Chapter 4. Research Methodology……….……………………….….…..……..7 Chapter 5. Research Findings and Results ……………...……..…………………9 Chapter 6. Evaluation…………………………………………………………...10 References …………………………………………………………………………………………
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STRATEGIC PLANNING COURSEWORK: LONGITUDINAL STRATEGIC DEVELOPMEN STUDY OF TESCO OLUKAYODE OMOSEBI MBA 8A A4032655 Contents Introduction 3 Past Strategies Deployed 3 Diversification 3 Acquisition 4 Extension of Service 4 Strategic Alliances 4 Creation of Sub-brands 5 In-Store Brands 5 International Expansion 6 Current Strategic Situation 7 SWOT Analysis 7 PESTEL Framework Analysis 10 Political Factors 10 Economic Factors. 10 Strategic Direction for Future 12
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1.0 INTRODUCTION In our research report‚ we aim to understand how Tesco UK does their marketing activities. The marketing activities include the way Tesco UK does their segmentation‚ targeting and positioning (STP) so that they can know where to concentrate their commercial efforts. By doing so‚ the organisation’s resources can be effectively and more efficiently utilised. Not only that‚ we also look into Tesco UK’s assessment of current situation with respect to the marketing environment which consists
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------------------------------------------------- Tesco international Business strategy ------------------------------------------------- Tesco ’s Globalization Strategies and its Success in South Korea ------------------------------------------------- http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy/Tesco%20Globalization%20Strategies%20and%20its%20Success%20in%20South%20Korea.htm ------------------------------------------------- Abstract The case focuses on the UK based Tesco ’s globalization strategies
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Assessment 18-20 o Risk in foreign markets 18-19 o Economic Recession 19 o Infrastructure 19 o Socio-cultural 20 • Micro Assessment 21-23 Question 4: Tesco US – Porters Diamond 24-27 • Factor Conditions 24 • Home Demand Conditions 25 • Related & Supporting Industries 25 • Firm Strategy‚ Industry Structure & Rivalry 26-27 Question 5: PESTEL analysis 28-38
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Tesco vs Employees Fuel delivery drivers to strike: Transport workers delivering fuel to Tesco forecourts are to stage a two-day strike in a row over jobs because they were not getting pay properly. The stakeholders who were affected was Tesco sales and employees. Because of this conflict lots of people will be affected e.g. Tesco fuel supplier and employees because if there is no fuel will be deliver to the Tesco stations so people will not get any fuel and this will effect the Tesco employees
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United Kingdom’s largest retailer‚ Tesco PLC broke through in 1995 and has become not only the largest retailer in the UK‚ but also the world’s 4th largest retailer‚ trailing only Wal-Mart‚ Carrefour and Germany’s Metro AG. Originally‚ Tesco’s soul focus was the retail grocery market. As of February 2010‚ the grocery market continues to be Tesco’s largest source of revenue and it has accounted for more than 50% of Tesco’s £ 59.4 billion of sales. Further‚ Tesco does not limit its operation strictly
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considerable amount of research‚ Tesco announced that it will finally enter the U.S. market branded as “Fresh & Easy”. A year later‚ Tesco entered the U.S. market by applying new strategies for success and market entry compared to the ones that were used in the past. In the past‚ Tesco’s strategies for global expansion were (1) to aggressively enter markets in developing nations‚ (2) focusing on markets that were less competitive‚ and (3) entering through acquisitions. Tesco used completely different
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Tesco is now a very successful retailer in the UK. Also‚ it is the second-largest retailer in the world measured by profits and third-largest retailers in the world measured by revenues. Which it is the business that I have selected to carry out my investigations. Tesco According to the “Business Case Studies”‚ it has been mentioned that one of Tesco’s aim and objectives are to maximise sales. In order to do this‚ they will need to maintain their advertising and promotions to the public. For example
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In 1961 Tesco Leicester entered the Guiness Book of Records as the largest store in Europe and in 1968 Tesco opened its first ’superstore’ in Crawley‚ West Sussex. Supermarkets revolutionised the way people shopped and by the 1970s Tesco was building a national store network to cover the whole of the UK‚ which it continues to expand to this day‚ while also diversifying into other products. In 1974 Tesco opened its first petrol stations‚ and would become the UK’s largest independent petrol retailer
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