SOCIAL MEDIA AND CRM SUBJECT: BUILDING CUSTOMER RELATIONSHIP NATTIDA KRANCOMYEE‚ 13234371 MATEJ SLIVONIK‚ 13228484 NANTACHAI TANGWIBOONPANICH (BOM)‚ 13121680 OCTOBER 2012 1 SOCIAL MEDIA ........................................................................................................ 3 2 RELATIONSHIP BETWEEN SOCIAL MEDIA AND CRM ................................... 4 3 TYPE AND BREADTH OF SOCIAL MEDIA .................................
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Introduction The internet has become very important to many businesses. Several businesses have become global thanks to the internet. The internet and information technology has revolutionised the airline industry. For the purpose of this paper Ryanair and the Ryanair web site will be used to analyse the eight key perspectives of eCommerce. It will also analyse Ryanair business strategy‚ marketing strategy‚ future site development and conclude on same. Ryanair has 37 bases and 950+ low fare
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eBay: Expanding into Asia On September 3‚ 1995‚ Pierre Omidyar founded eBay in San Jose‚ California. Pierre and his wife‚ Pamela Wesley‚ had a vision that included creating a marketplace online where people could share the same interests. This vision also included a format that could create a fair and open meeting ground where prices were determined purely by the market. The site was based on five main values: people are basically good; everyone has something to contribute; an honest‚ open
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Actually‚ as the high complexity of consumers today‚ marketers seldom use only one segmentation method to segments the whole market. Thus‚ we found that Tao Bao and eBay are tending to use multiple aspects‚ but it also has the most influential segmentation. First‚ in geographic segmentation‚ e-Bay segments the market based on the nation. For example‚ the apps will suggest the most popular products in different nations due to distinct preferences such as the clothes‚ shoes and accessories in the front
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the process of CRM. The last section discusses CRM‚ the main ideas behind it and how Data Mining fits in the process of CRM. Subsequently with the various Data Mining tools like Market Basket Analysis (MBA) and cluster Analysis etc .relevant to CRM and various live cases of different firms related to effective CRM
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Contacts Introduction ………………………………………………………………………1 Identify core customers………………………………………………………..…2 Pampers role of decision related to customer ………………………..….3 Integrating marketing communication plan campaign…………………4 Company strategy and message strategh………………………………...4 Message strategy to consumer ……………………………………………5 Sales promotion ……………………………………………………………5 Television and the internet ……………………………………………….4/5 Conclusion …………………………………………………………………6 Reference …………………………………………………………………..6
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Buy a Motorcycle; Buy a Coffin Motorcycles are a nuisance. They should not be allowed on the road and should be banned because they are a harmful piece of equipment that can cause a lot of danger to anyone who is riding them. First of all the body structure of a motorcycle is too small‚ second‚ the immaturity of the people who drive them puts them at a higher risk of having an accident and third‚ there is not enough to protect the human body when an accident does occur. I believe that buying a
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relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business cycle 10. Components of CRM 11. CRM software’s 12. CRM and marketing 13. Six market framework 14. Work flow of CRM 15. Process of CRM 16. Reasons for adopting CRM : The Business Drivers 17. Principles of CRM 18. Myths of CRM 19. Use of technology in CRM 20. CRM leaders 21.
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ASSIGNMENT NO 1 EBay Inc. Strategic Management Submitted to: MR. Asim Submitted By: Faisal Javed Registration Number: L1S13MBAM0123 Summary August 2009 EBay Inc. formed a partnership with G.M Motors enabling GM Dealers in California to help consumer negotiate purchase of G.M cars on EBay online marketplace. In 2nd quarter of 2009 EBay profit fell 29% and revenue declined 4%. This loss is still better than analysts’ expectations. In same quarter EBay reported growth in both business
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Early & Middle Ages Sept 19/13 After the collapse of the roman empire The fall of western rome (400-500) & Rise of christianity (600-1400) -following a series of dictatorships -withdrawal of community involvement in polis -muslim and christianity emerge as threats to power christianity emerged as a threat to the polis introduced a belief system that said god is more important than the state Islam and Christianity a threat? Power greater than the polis - a spiritual monopoly
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