ISSN No-2031-5063 Vol.1‚Issue.III/Sept 11pp.1-4 Research Paper Analytical study of CRM: As a strategic tool in Banking sector in Western Vidarbha with reference to Akola District Prof. Dr. G. L. Pedhiwal. HOD (Co-ordinator) Smt.L.R.T. College of Commerce‚ Akola. & Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been
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Part 1 One of the best experiences that I have had as a customer has been with Amazon.com. I regularly buy my schoolbooks; supplies and many other products form their online store. Amazon.com was launched in 1995‚since then Amazon has become the biggest online retailer with a customer base of over 20 million. It has expanded from selling books to music CDs‚ videos‚ toys‚ electronic equipment‚ and anything else you can imagine.‚ New or used. Part 2 I’m a very loyal customer of Amazon.com for
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eBay Inc. in China (Case study) Strategic Management Authors: Antonin Levy Diogo Reganha Nuno Sobral Visar Murati Riga‚ 2014 Question 1 eBay first entered the Chinese market in 2002 by acquiring a 33% stake in its local counterpart‚ EachNet‚ followed by a full acquisition a year later in 2003. Critically assess eBay.s choice of market entry strategy for China (use Key Country Matrix)‚ listing both the advantages and disadvantages of its acquisition strategy (use Drivers (YIP) -CAGE Matrix)
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. Abstract : This paper presents an overview of the CRM implementation in manufacturing industry‚ it attempts to show the benefits‚ disadvantage‚ strategy and challenges involved in CRM implementation in relation to the manufacturing industry. After which‚ a case study on CRM implementation was presented. Introduction Traditionally manufacturing industry was product centric in nature. Manufacturers‚ had soon realized that relying on their products to increase profitability is no longer
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Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM ...................................................................................................... 4 CRM and Social Media: Maximizing Deeper Customer Relationships ........................................... 5 How social media is changing CRM...................................................
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such as China and Korea‚ eBay has had a tough go of it. There are a number of reasons for this. First‚ eBay crashed in China when the decision was made to move operation say-so from China to California. EBay also underestimated the strong ties that Asians felt toward the online auction media already in place. In addition‚ eBay failed to understand the political implication of doing business in China. Ebay entered the Asian market in 2003 with the purchase of EachNet. Ebay‚ through EachNet cornered
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Topic: Marketing Strategies for Sustainable CRM _____________________________________________________________________________ Abstruct: This paper explains how a CRM approach builds on a strategic vision that integrates people and processes with technology to maximize a firm’s investment. This paper describes how a company can manages their strategies to develop a sustainable CRM. Introduction Customer relationship management (CRM) has attracted the expanded attention of practitioners
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The Coher Premium 86 Harvard Business Review June 2010 1191 Jun10 Leinwand REV.indd 86 5/4/10 10:42:19 AM HBR.ORG Paul Leinwand (paul. leinwand@booz.com) is a partner at Booz & Company in Chicago. Cesare Mainardi (cesare. mainardi@booz.com) is managing director of Booz & Company’s North American business and is a member of the firm’s executive committee. ence Is your company disciplined enough to focus intensely on what it does best? by Paul Leinwand and Cesare Mainardi
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The issue(s) raised by networked computers is simple enough to grasp‚ billions of computers‚ networks‚ and people linked in groups of millions (perhaps billions) all around the world. The shear scope of it is difficult to grasp‚ the idea of your information being stored somewhere far away‚ maybe in the US or in India or China; questions of privacy have been raised since the beginning of the tech boom two decades ago. Perception is one anomaly‚ sitting at the computer‚ people do not often realize
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Executive Summary Dollarama Inc. (“Dollarama” or the “Corporation” or “Company”) is Canada’s leading dollar store operator selling consumer products‚ general merchandise and seasonal goods at fixed retail prices of up to $2.00. The company has made its success by offering consumers consistent and good quality merchandise at value prices for over twenty years. The company’s leading market position is attributed to a strong supplier network‚ a diverse merchandise mix‚ and convenient store locations
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