OPEN SOURCE CRM SYSTEMS FOR SMES Marco Tereso1 and Jorge Bernardino1 1 Polytechnic of Coimbra – ISEC‚ Coimbra‚ Portugal a21190968@alunos.isec.pt‚ jorge@isec.pt ABSTRACT Customer Relationship Management (CRM) systems are very common in large companies. However‚ CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons‚ such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have
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BEST BUY Making Life Fun & Easy! Tiago Alves Andrew Bornstein Mae Brana Grace Tan Meredith Walters Table of Contents Business Summary 4 Vision Statement & Corporate Values 4 Rankings 4 Market Share 5 Stock Chart – 5 Year Performance 5 Financial Highlights 6 History 7 Key Executives 8 Strategy 9 Customer Centricity 9 Value-added Services Business 11 Supply Chain and IT Systems 11 New Store Openings 11 Mergers & Acquisitions 12 Employees 13 Key Competitors
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Make or buy decision Definition of ’Make-Or-Buy Decision’ The act of choosing between manufacturing a product in-house or purchasing it from an external supplier. In a make-or-buy decision‚ the two most important factors to consider are cost and availability of production capacity. An enterprise may decide to purchase the product rather than producing it‚ if is cheaper to buy than make or if it does not have sufficient production capacity to produce it in-house. With the phenomenal surge in global
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Buy American Act The Buy American Act is an attempt by the government to protect domestic labor by providing a preference for American goods in the governmental purchases. It was put in place in 1933 and has been amended four times after its placement. The most major amendment took place in 1979 when Congress passed the Trade Agreements Act. In order to be labeled an American product‚ the place of origin to the product of service has to be of the United States of America. The nationality of the
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The following is the general methods research on Make or Buy analysis: The make-or-buy decision is the act of making a strategic choice between producing an item internally (in-house) or buying it externally (from an outside supplier). The buy side of the decision also is referred to as outsourcing. Make-or-buy decisions usually arise when a firm that has developed a product or part is having trouble with current suppliers. Make-or-buy analysis is conducted at the strategic and operational level
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Strategies for Stock Selection Hi everyone‚ today my topic is about teaching everyone how to buy stock. I am going to introduce some strategies for stock selection step by step. Buy what you know Go with what you know. That is the advice of Peter Lynch‚ former portfolio manager of Fidelity Magellan Fund. According to Peter‚ during a lifetime of buying cars or cameras‚ you would develop a sense of product recognition like what’s good‚ what’s bad‚ what sells‚ and what doesn’t. The same applies
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eBay Case Study E-commerce eBay Strategy Case Study prepared for E-business‚ Internet Marketing and E-commerce lecturers and students. Last update‚ March 2009. Case Study: eBay thrives in the global marketplace I recommend students researching eBay checkout the latest eBay statistics and business strategies from their SEC filings. The annual filings give a great summary of eBay business and revenue models. Alternatively filings are included in the eBay press releases which also have info on
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biggest problem is the decision whether to buy or lease the automobile. Many people are faced with this question. Buying and leasing a car both have many positive and negative attributes. The beauty of it is that it is your choice! Leasing is one great way to get an automobile. The concept is quite simple. Leasing a car is almost like renting a car for an extended period of time (usually three years)‚ except at the end of the lease there is an option to buy the car. Each month a payment is due to
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Best Buy Marketing Plan Best Buy Marketing Plan Marketing 600: Marketing Management TABLE OF CONTENTS Executive Summary X Introduction X Situation Analysis X Industry Analysis X SWOT Analysis X Marketing Strategy X Objectives X Financial Projections X Implementation Controls X References X Introduction Since its start in 1966 Best Buy Co.‚ Inc. has become
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Options The holder of an option has the right to buy‚ or sell‚ a specified commodity or financial instrument‚ at a predetermined price‚ on a specified date (European-type option)‚ or throughout a specified period (American-type option). A key word in the definition is ‘right’. The buyer‚ or holder‚ of the option has no obligation to exercise the option. Therefore‚ an option allows a risk manager to protect the downside of a risk exposure while at the same time leaving open the opportunity to gain
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