existing customers to retain them and increase their share of customer‟s purchases. Customer Relationship Management is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. CRM is a broadly recognized‚ widely-implemented strategy for managing a company‟s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes. The overall goals are to
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2008/09 Operation Management: Dell 1 Introduction Dell is a technological sales company which performs their business in the whole world as is possible to see in the following diagram. With a net revenue of $61‚133‚000‚000 is the second largest computer manufacturer company in the word and the number one in United States. Dell focuses on Business to Business(B2B) and Business to Consumer(B2C) commerce to satisfy their business and individual customers. Dell differentiates between classes of
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Introduction Dell is the #1 personal computer provider in the USA and #2 worldwide. Dell has nearly two billion interactions with customers worldwide each year‚ and processes more than three million transactions daily. On average‚ over 140‚000 Dell computer systems are shipped each day.2 1 individual needs Dell offers real-time feedback online to suppliers about critical aspects of inventory management such as inventory volumes‚ product quality and customer satisfaction. Dell uses Radio Frequency
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Introduction Dell Computer Corporation continues to have successful growth due to its innovative “built to order” business model and customer service focus which includes direct selling. Dell’s ability to maintain low levels of finished goods inventory minimized the cash conversion cycle to a high extent‚ thus minimizing the need for costly working capital. In past years‚ Dell has mainly financed its operations internally and secondly through the issuance of shareholder equity and small amounts
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DFI 501: FINANCIAL MANAGEMENT TIME VALUE OF MONEY Amortizing a Loan An important application of discounting and compounding concepts is in determining the payments required for an installment – type loan. The distinguishing features of this loan is that it is repaid in equal periodic (monthly‚ quarterly‚ semiannually or annually) payments that include both interest and principal. Such arrangements are prevalent in mortgage loans‚ auto loans‚ consumer loans etc. Amortization
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1|Page Dell ’s Direct Business Model Dell ’s Direct Business Model Presented by Riti Behal – FT 14459 Gagan Dawar – FT 14221 Vaibhav Agarwal – FT 14276 Great Lakes Institute of Management‚ Chennai Riti Behal‚ Gagan Dawar‚ Vaibhav Agarwal 2|Page Dell ’s Direct Business Model Describe the “Direct Business Model” The direct model has become the backbone of our company and the greatest tool in its growth. – Michael Dell. Dell ’s direct business model bypasses the dealer in the supply chain
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MacBook VS Dell Inspiron Why MacBook is better than Dell Notebook? There’s a lot of rumors said that MacBook is better because they are expensive compare to Dell Inspiron notebook.Actually‚ its not like that. Basically‚ it’s depends on the buyers because MacBook and Dell Inspiron notebook are designed for different function and purposes. It has a lot of different from many aspects such as graphic‚ processor‚ application‚ security measurement‚ price‚ physical appearance‚ and specific target
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Contents Introduction .................................................................................................................................................. 2 Background of DELL inc ................................................................................................................................. 2 Building long-term relationship with customers .......................................................................................... 2 Creating sales organizational structures
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CRM AT THE TIP OF SPEAR [pic] By Fahad Malik CRM - AT THE TIP OF THE SPEAR Introduction Military flying differs considerably from commercial aviation due to the special circumstances and restrictions involved. Military discipline revolves around utter obedience whereas CRM aims to foster a culture with encouraging the freedom to respectfully question authority. The primary goal of CRM is enhanced situational awareness‚ self awareness‚ leadership‚ assertiveness‚ decision
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marketing opporunities & MARKETING MIX ASSIGNMENT LENOVO VS DELL BRANDS: Lenovo：The company was founded in 1984 by a group of eleven engineers‚ headed by Liu Chuanzhi‚ in Beijing. This company had become the biggest PC manufacturer of domestic and distributed third party products through its wholesale business. Today，these two companies lenovo and IBM are united under the Lenovo name. With Lenovo’s landmark acquisition of IBM’s Personal
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