RELATIONSHIP MARKETING APPROACH AND STRATEGIES IN RETAILING R.BRINDHA Ph.D Research Scholar‚ ABSTRACT Retailers face a dynamic and competitive retail environment. With increased globalization‚ market saturation and increased competitiveness through mergers and acquisitions‚ retailers are seeking competitive advantages by better managing customer relations. In today’s high tech age‚ where the marketing concepts and tools have undergone major changes with the introduction of e-commerce
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Unit 29 – Understanding Retailing Task 3 Understand the sales and service functions in retailing Key terms which needs to feature in your work: Customer focus: customer satisfaction (new‚ repeat); collection and uses of customer information; uses of ICT in communication with customers; Customer Relationship Management (CRM) Customer service: customer service as an objective; advantages; problems; target marketing; identifying needs; customer service (pre-transaction‚ transaction‚ post-transaction);
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International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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consumer goods and/or services to customers through multiple channels of distribution to earn a profit. Demand is created through diverse target markets and promotional tactics‚ satisfying consumers’ wants and needs through a lean supply chain. 1.2 Retailing Commercial transaction in which a buyer intends to consume the good or service through personal‚ family‚ or household us The activities involved in the selling of goods to ultimate consumers for personal or household consumption. 1.3 Retail Management
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Company: Sasa International Holdings Limited Topic: Discuss the environmental forces and their impact to this company So Yuen Ling Introduction Sa Sa International Holdings Limited is a leading cosmetics retailing group in Asia. Listed on The Stock Exchange of Hong Kong Limited in 1997 (Stock Code: 178). The company was founded by Ms. Eleanor Kwok and her husband Mr. Simon Kwok in 1978. Headquarter is in Chai Wan‚ Hong Kong. As of February 6‚ 2013‚
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RELATIONSHIP MANAGEMENT- MGT 633 HYUNDAI COMPANY-AUTOMOBILE INDUSTRY Submitted By: puspendra singh mobile no 09023286232 Rg. No.10903337 R1807B56 MBA 4rd Sem. Submitted To: Miss savita mam Lect. of CRM LSB. Hyundai Motor Company Hyundai Motor Company (KRX: 005380)‚ a division of the Hyundai Kia Automotive Group‚ is the world’s largest automaker by profit‚ the world’s fourth largest automaker by units sold[ and the world’s fastest growing
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ENGAGE ERM TO SCALE CRM PEAK By: Prof. PRANAB K. BHATTACHARYA Designation: SR. PROFESSOR Organisation: Kardan University Charahi Parwan-e-Doo City: KABUL Country: Afghanistan ABSTRUCT One of the toughest challenges being faced by business leaders of all strips today is retaining and keeping the customer satisfied for a longer duration. The success key on the effectiveness of any customer relationship
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also created online shopping site and started selling products through this channel in 2008. The online shopping site sends request to warehouse nearest to customer for product dispatch and delivery. 1.1 Product Categories Tallmart is involved in retailing of following categories of products‚ a. Technology for Personal Use – laptops‚ PCs‚ mobile phones‚ home theatre‚ TV‚ cameras‚ etc. b. Home and garden – sofas‚ dining tables and chairs‚ furnishings‚ modular kitchens‚ cooking equipment‚ refrigerator
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Contents Page 4. Key Information 4. Introduction to the Module 5. Intended Learning Outcomes 6. Outline Delivery 10 4.1 Attendance Requirements 11 Assessment 14 How is My Work Marked? 17 Assessment Criteria and Marking Standards 19 Assessment Offences 21 Learning Resources 23 9.1. Library 9.2. Other Resources 27. Module Evaluation 28. Report on Last Delivery of Module 1. Key Information Module/Unit title: Retail Marketing Module Leader: Tim
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has coerced the industry to adapt to such changing patterns. Omnichannel retailing is the norm of the 21st century. Retailers are continuously bothered by this multichannel importance that customers showroom but yet dynamically change the channel where the ultimate sale is completed. The intrinsic change in patterns around shopping behavior has been a source of research for retailers and their big data solution vendors. CRM (Customer Relationship Management)‚ loyalty programs and corporate data responsibility
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