Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies have spent a great deal of money to adopt CRM (customer relationship management) technologies‚ many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation
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1. Brief background Adidas AG is a German multinational corporation that designs and manufactures sports clothing and accessories based in Herzogenaurach‚ Bavaria‚ Germany. It is the holding company for the Adidas Group‚ which consists of the Reebok sportswear company. Besides sports footwear‚ Adidas also produces other products such as bags‚ shirts‚ watches‚ eyewear‚ and other sports- and clothing-related goods. Adidas is the largest sportswear manufacturer in Germany and Europe and
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Adidas Sustainable Strategy 08 Automne Adidas sustainable development strategy What are the key SD challenges in the textile and apparel’s industries? The textile and the apparel industries face nowadays a lot of evolution due‚ first to macroeconomic consequences and then because of the growing eco-friendly influence. To understand the key challenges of the sustainable development in the textile and the apparel industries‚ we‚ first‚ need to get the whole picture of the situation.
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Topic: Marketing Strategies for Sustainable CRM _____________________________________________________________________________ Abstruct: This paper explains how a CRM approach builds on a strategic vision that integrates people and processes with technology to maximize a firm’s investment. This paper describes how a company can manages their strategies to develop a sustainable CRM. Introduction Customer relationship management (CRM) has attracted the expanded attention of practitioners
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The relevance of case study approach lies in its case selection strategy (Elman et al.‚ 2016). There are two branches of case selection techniques called random sampling (random and stratified) and information-oriented sampling (extreme‚ maximum variation‚ critical and paradigmatic) (Flyvbjerg‚ 2006). While with random sampling‚ the decisive factor for generalization is the size of cases selected‚ information-oriented technique concern more about the characteristics of specific cases chosen and less
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Adidas adidas India Ltd Background The company is the Indian subsidiary of adidas Group. Although Reebok is also owned by adidas Group‚ adidas India Marketing only markets and distributes adidas products in India. The company’s core business is mainly footwear. Nonetheless‚ the company also has presence in clothing products such as men’s and women’s tops‚ hosiery and non-apparel products‚ such as sports equipment. In India‚ the adidas and Reebok brands are handled by two different
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competition with a smaller margin. Dell’s focus was to acquire as many new customers as possible‚ which in turn allowed them to negotiate even lower prices from their component suppliers‚ and through economies of scale‚ reduce costs even further. This strategy was extremely successful‚ shown in Figure 1 Dell sales numbers and income rapidly increased through most of the 1990’s. Figure 1 http://finance.yahoo.com/echarts?s=DELL+Interactive#chart5:symbol=dell;range=19880901‚19991201;indicator=volume;chartt
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adidas Strategic Analysis 2011 ‐ 2016 David Bajak MET AD 711 Leadership and Strategy December 18‚ 2010 What business are we in? • Currently – Athletic Performance Enhancing Footwear‚ Apparel & Equipment (80%) – Athletic Fashion Styled Footwear‚ Apparel & Equipment (20%) • Recommend – Design – Marketing – Retail Distribution Competitive Forces Affecting adidas • Five‐Forces Model of Competition – High Rivalry among Competitors • Intense rivalry between adidas (21%) & Nike (36%) for market
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Management • Comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve
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BACKGROUND Adidas AG FWB: ADS‚ ADR:Pink Sheets: ADDYY) is a German sports apparel manufacturer and parent company of the Adidas Group‚ which consists of the Reebok sportswear company‚ golf company (including Ashworth)‚ and Rockport. Adidas was founded in 1948 by Adolf "Adi" Dassler‚ following the split of Gebrüder Dassler Schuhfabrik between him and his older brother‚ Rudolf. Rudolf later established Puma‚ which was the early rival of Adidas. Registered in 1949‚ Adidas is currently based in
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