Indhold Problemformulering 1 Definition af CRM 1 Hvorfor opstod CRM? 1 CRM applikationer 3 Hvordan understøtter CRM porters 12 strategier 4 Konklusion 5 Problemformulering Beskriv hvad CRM (Customer Relationship Management) er‚ og hvad det kan bruges til? Definition af CRM CRM kan opfattes som en disciplin‚ hvor der udelukkende er fokus på styring af salgs- og marketingaktiviteter over for kunden. Det har gennem tiden udviklet sig fra at være en simpel registrering af kundedata
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MANAJEMEN KEUANGAN Analisis Rasio Keuangan antara Nike Inc. dan Adidas Group Anggota Kelompok : Herlina 1011031008 Fina Nidaul Mufiddah 1011031048 Maria Ansela Handayani 1011031062 Novia Niki Pertiwi 1011031070 Tiaraku Oktia 1011031082 S1 AKUNTANSI FAKULTAS EKONOMI UNIVERSITAS LAMPUNG 2011/2012 NIKE‚ Inc. CONSOLIDATED FINANCIAL STATEMENTS FOR THE PERIOD ENDED FEBRUARY 28‚ 2010 (In millions‚ except per share data) INCOME STATEMENT
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they handle conflicts? The staff of Adidas likes to handle conflicts officially against the people who they sue. In the business they are really strict‚ they have their own code of conduct. Employees who do not follow the codes of conduct will subject to discipline measures. This could also lead to a dismissal. To avoid these situation‚ all employees will be trained to apply the code through a global e-Learning tool. 2 How are the employees kept motivated? Adidas has engage in developing a motivating
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Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM project into manageable phases Describe the CRM development life cycle Explain the importance of change management for CRM initiatives
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Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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Organizational Design of Adidas In this chapter‚ we have reviewed the Organizational Structure and Culture of Adidas. Though Adidas-Salomon is a company‚ which is in the business of manufacturing and marketing a wide range of products‚ the emphasis of our study is on the footwear business (core business) of Adidas. A Review on the Organizational Structure of Adidas The Head Quarter of Adidas-Salomon is situated in a small town named Herzogenaurach in Germany. This head office only manages the support
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Company Wildberries - it is a large online store of fashion apparel‚ shoes and accessories‚ which has existed for more than 7 years. I chose this site because I had previously used the services of this website. Products in this online store are divided into categories. To view products by brands (brands)‚ go to the tab "brand". All products are sorted by price‚ color‚ size‚ popularity rating (rated buyers) and the date of receipt to the store. When viewing products by categories is also sorted
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“International marketing strategies of Hyundai in India” [pic] Sindhu Sharma Bharti MA DISSERTATION 2008 2 | P a g e ABSTRACT The automotive industry has been an industry of rapid growth. It has been successful in providing the best styles‚ comfort‚ and powerful engines
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10/24/2014 Nike’s CRM Nike manufactures shoes also athletic clothing such as shorts‚ shirts‚ jackets and under armors; wristbands‚ bag packs‚ jerseys and socks are also sold by Nike (Rao‚ 2012). The Nike slogan‚ Just Do It‚ have placed it’s brand in the mind of consumers‚ through the recognition of it’s products and promotional tools used worldwide (Rao‚ 2012). Customer Relationship Management (CRM) is focusing on meaningful‚ long term relationships and
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aviation sector ? 11. Distinguish between CRM and e-CRM. Explain the process of implementation of e-CRM. 5591 B.B.A. ( Aviation‚ Tourism and Hospitality Management ) DEGREE EXAMINATION‚ 2010 ( SECOND YEAR ) ( PART - III ) ( PAPER - V ) 230. CUSTOMER RELATIONSHIP MANAGEMENT ( Including Lateral Entry ) December ] [ Time : 3 Hours Maximum : 100 Marks SECTION - A (10 ×2 = 20) Answer ALL questions. Each question carries TWO marks. 1. (a) What are the strategies in customer relationship management
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