Group Case 1 Group 5 2/27/13 Microsoft Dynamics Customer Solution Case Study: Nonprofit Empowers Team‚ Markets More Effectively with Association Management Solution Background of the Organization National Middle School Association is a nonprofit organization. They have 25 employees that provide professional development‚ journals‚ books‚ research‚ and information to middle school teachers in the United States. NMSA generates about $6.5 million a year in revenue through membership fees
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Our CRM solution for telecom helps carriers maximize account potential‚ increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems‚ on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background Telecoms continue to face stiff revenue targets spread across
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them and increase their share of customer‟s purchases. Customer Relationship Management is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. CRM is a broadly recognized‚ widely-implemented strategy for managing a company‟s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes. The overall goals are to find‚ attract‚ and win new
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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COMPANY PROFILE COMPANY OVERVIEW:- State Bank of India (SBI) is a multinational banking and financial services company based in India. It is a government-owned corporation with its headquarters in Mumbai‚ Maharashtra. As of December 2013‚ it had assets of US$388 billion and 17‚000 branches‚ including 190 foreign offices‚ making it the largest banking and financial services company in India by assets. State Bank of India is one of the Big Four banks of India‚ along with ICICI Bank‚ Punjab National Bank
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Adidas.The Adidas strives to be the global leader in the sports goods industry with brands build on a passion for sports and sporting lifestyle‚ it sells products in virtually every country around the world. For more than 80 years‚ the Adidas has been part of the world of sports on every level‚ delivering state-of-the-art sports footwear‚ apparel and accessories. Adidas strategy is: continuously strengthen brands and products to improve competitive position and financial performance. Adidas brands
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STRATEGIC BUSINESS PLAN Daniel Patrick Carl Ross Premtim Kryeziu Jhad Hindi Table of Contents Executive Summary 3 Introduction to Adidas 3 Mission Statement 4 Corporate Vision 5 Management Structure 5 Executive Board 5 Members of the Executive Board 5 Supervisory Board 7 Members of the Supervisory Board 7 Committees of the Supervisory Board 11 Organizational Flowchart 13 Issues facing the organization 14 Six Forces Analysis 14 Rivalries: 14 Substitutes: 14 New Entrants: 14 Customers
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Apple’s market entry into India As one of the so-called BRIC nations‚ India belongs to one of the fastest growing economies in the world. With almost one billion inhabitants and an increasingly wealthy middle class‚ the country has been showing growing importance in the cell phone market. The increasing demand for both‚ low-cost and high-end cell phones underlines the fact that India has become the fastest growing mobile and telecommunication market in the world. Logically‚ the country represented
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RELATIONSHIP MANAGEMENT- MGT 633 HYUNDAI COMPANY-AUTOMOBILE INDUSTRY Submitted By: puspendra singh mobile no 09023286232 Rg. No.10903337 R1807B56 MBA 4rd Sem. Submitted To: Miss savita mam Lect. of CRM LSB. Hyundai Motor Company Hyundai Motor Company (KRX: 005380)‚ a division of the Hyundai Kia Automotive Group‚ is the world’s largest automaker by profit‚ the world’s fourth largest automaker by units sold[ and the world’s fastest growing
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Adidas Strategic management report Company Profile: Adidas Group is the largest sportswear manufacturer in Europe and also the world’s second largest producer of sports footwear‚ apparel and accessories. They have over 80 years of operation history in this market segment and have prided themselves traditionally with the manufacture of cutting edge products made to last. Adidas’s direct competitor is Nike in which the former purchased Reebok to increase their market share and also reach
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