ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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Customer Relationship Management by Maruti Suzuki India Ltd. About Company: Maruti Suzuki India Ltd. is one of India’s leading four-wheeler automobile manufacturers and the market leader in the car segment‚ both in terms of volume of vehicles sold and revenue earned. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. The company headquarter is in Gurgaon‚ Haryana (near Delhi). More than
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Net income attributable to shareholders up 25% to € 209 million adidas Group increases full year sales guidance • Comparable Retail store sales grow 17% currency-neutral • adidas and Reebok sales increase 18% and 24% respectively • Gross margin almost unchanged at 48.5% despite higher input costs • Operating margin up on a comparable basis • Net borrowings down 33% to € 914 million at quarter-end adidas Group currency-neutral sales increase 18% in the first quarter of
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POLITICAL FACTORS: Political stability is an important factor in any country for Adidas. Political and regulatory risks include potential losses from expropriation‚ nationalization‚ civil unrest‚ terrorism and significant changes to trade policies . In particular the Adidas Group faces risks arising from sudden increase of import restrictions‚ charges in the taxation system of a country‚ minimum wage policy‚ import tariffs and duties that could compromise the free flow of goods. ECONOMIC FACTORS:
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. Abstract : This paper presents an overview of the CRM implementation in manufacturing industry‚ it attempts to show the benefits‚ disadvantage‚ strategy and challenges involved in CRM implementation in relation to the manufacturing industry. After which‚ a case study on CRM implementation was presented. Introduction Traditionally manufacturing industry was product centric in nature. Manufacturers‚ had soon realized that relying on their products to increase profitability is no longer
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Chapter 3 Customer Relationship Management: A Vision for Higher Education Gary B. Grant and Greg Anderson Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates A Publication of EDUCAUSE and NACUBO Copyright 2002 Jossey-Bass Inc. Published by Jossey-Bass‚ A Wiley Company. Reprinted by permission of John Wiley & Sons‚ Inc. For personal use only. Not for distribution. 3 Customer Relationship Management A Vision for Higher Education Gary
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Exercise 1 A Adidas Adidas Three Major Strengths * It appeals to the younger generation * Endorse young superstars * High Performance product Weaknesses * Rigid pricing structure * Least preferred as oppose to Nike * Price to high though is linked to quality Opportunities * Acquisition of Reebok * Growing revenue from opening of town retail stores * Continuing challenges in import/export duties Threats * Doesn’t have strong distribution network
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Retailer of the Year Award"‚ by World Retail Congress at Barcelona‚ on April 10‚ 2008. Shoppers Stop is listed on the BSE. In 2011‚ Shoppers Stop has 53 stores in India. Store Shoppers Stop is one of the leading retail stores in India. Shoppers Stop began by operating a chain of department stores under the name “Shoppers’ Stop” in India. Shoppers Stop has 56 stores across the country (with the latest one being the outlet at Kumar Pacific Mall‚ Pune) including three airport stores. Shoppers Stop
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Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM ...................................................................................................... 4 CRM and Social Media: Maximizing Deeper Customer Relationships ........................................... 5 How social media is changing CRM...................................................
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Prepared by: Manoj Gulati - 4130157 TBS 920 – International Business Strategy 1 Curriculum and Business Profile • • • • • • • • • Company profile Guest country profile Economic‚ Cultural and Political Analysis Technological Analysis Entering and functional strategies Marketing Strategy of Nokia in India SWOT & PESTEL analysis Recommendations References 2 Company profile • Formed in 1865 by mining engineer Fredrik Idestam in a village named Nokia in Southwestern
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