companies realize the need of treating customers with utmost care. Therefore‚ searching for innovative ways to manage relationships effectively‚ not only to acquire new customers but also to retain the existing one. CUSTOMER RELATIONSHIP MANAGEMENT: “CRM is the process of managing detailed information about individual customers and carefully managing all the customer ‘touch points’ with an aim of maximum customer loyalty” Acquiring new customers can cost five times more than costs involved in satisfying
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Banking Sector in Bangladesh Introduction The Jews in Jerusalem introduced a kind of banking in the form of money lending before the birth of Christ. The word ’bank’ was probably derived from the word ’bench’ as during ancient time Jews used to do money -lending business sitting on long benches. First modern banking was introduced in 1668 in Stockholm as ’Svingss Pis Bank’ which opened up a new era of banking activities throughout the European Mainland. In the South Asian region‚ early banking
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[pic] Telecommunication Business in Bangladesh The telecommunications sector in Bangladesh is characterized by very low tele-density‚ inefficiency‚ and under-capitalization. BTTB did not have sufficient interconnection capacity to meet the demands of the mobile service providers. Historically‚ the state-owned BTTB has been the monopoly telephone service provider. In a bid to improve the efficiency and ability of the BTTB‚ Bangladesh initiated a restructuring program in the telecom
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the opportunity from which we have achieved a lot of practical experience. At the very outset‚ I would like to express my deep respect to my honorable instructor‚ K.M. Zahidul IslamLecturer of Economics‚ Business school‚ Independent University‚ Bangladesh‚ for giving his valuable time and all the necessary guidance. His continuous support has inspired us to make a more feasible report based on in depth analysis. . Though this report suffers from many shortcomings‚ we have exerted my best efforts
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HSBC Sources: Deborah Orr‚ "New Ledger‚" Forbes‚ March 1‚ 2004‚ pp. 72-73); "HSBC’s Global Marketing Head Explains Review Decision‚" Adweek‚ January 19‚ 2004; "Now Your Customers Can Afford to Take Fido to the Vet‚" Bank Marketing (December 2003): 47; Kenneth Hein‚ "HSBC Bank Rides the Coattails of Chatty Cabbies‚" Brandweek‚ December 1‚ 2003‚ p. 30; Sir John Bond and Stephen Green‚ "HSBC Strategic Overview‚" presentation to investors‚ November 27‚ 2003; "Lafferty Retail Banking Awards 2003‚" Retail
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Upazila‚ and Municipality‚ Union or any part of Bangladesh declared to be a Disaster Area under this Act. Major Disasters in Bangladesh Major disasters that occur in Bangladesh are: Tropical cyclone‚ Tidal bore‚ Flood‚ Tornado‚ River bank erosion‚ Earthquake etc. Outline of Most Severe Disasters I. Cyclone: * Cyclones are the worst killer; * The severe cyclone of 12 November 1970 took a tool of 0.3 million human lives in Bangladesh and put property damages to more than one billion
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Objective of the report: The Bangladesh paradox has been one of surprising economic resilience in the face of natural disasters‚ poor governance and political volatility. However‚ a key challenge is whether Bangladesh can move away from an economy that is an impressive underdog‚ to one that can truly join the ranks of the fastest growing economies in the region. Bangladesh has three key attractions for global investors and multinationals: a large base of low-cost labour‚ a large domestic
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faithfulness associate Pakistan and Bangladesh to each other. The people of the two countries shared a ‘common nationhood’ for almost twenty-five years and even after separation it has not been easy to sever the links rooted deep in their history. However‚ Pakistan-Bangladesh relations had a bad start primarily because of two reasons. First‚ Bangladesh was born out of a bloody conflict with a military regime ruling the country from Islamabad. Secondly‚ Bangladesh gained freedom with help from India
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EU-Bangladesh Relations at a glance: Since Bangladesh achieved independence in 1971‚ its population has grown from about 70 million people to 150 million or more in 2009. Over the same time period‚ the population of the European Community has expanded as new countries have joined. From six EC Member States in 1971 with a combined population of some 210 million‚ the European Union (EU) as it is now called has 27 Member States with some 500 million people. The European Community (EC) established
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(MEAs) and Bangladesh Taufiq Akhter taufiqakhter@yahoo.com What is Meant by “Environment” ? Environment means our surroundings‚ which comprises of land‚ water and air and other bodies. Environment is affected by the physical properties of these components. It is also affected by the changes in interrelationship prevailing between an among the components ranging from micro-organism to human bodies (ref: section 2 (d)‚ ECA‚ 1995) National Environment Policy‚ MEAs and Bangladesh Why is
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