Solutions Strategy & Coverage Arun Pingaley Industry Director – BFSI SAP in Banking Customers per solution 3‚700+ Banking Customers 120 Countries 2‚600+ SAP Business Analytics 1‚300+ SAP Business Suite 150+ Integrated Finance and Risk Management 180+ Transactional Banking 200+ mBanking‚ eBanking and mPayments © 2011 SAP AG. All rights reserved. Confidential 2 SAP in BFSI in South Asia General Ledger‚ Financial Consolidation‚ Procurement Mobility CRM‚ Business
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verson7/29/13 CRM Implementation in HSBC | G-CEM Jul 29‚ 2013 About Us TCE Evaluation CEM Certification eWorkshop Latest Events Latest Download Annual Awards Annual Forum Global Advisors Resources Articles & Cases Contact Us Registration Update Profile CRM Implementation in HSBC A CRM Case Study Yuen Po Shan‚ Polly www.gcem.org Nowadays‚ quality service is the main goal for most of the business organizations in this challenging and fast changing commercial world. Customer satisfaction is one of the main concerns for them
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Objectives 14 5. Marketing Strategy 14 Appendix 15 Figure 2 15 Reference 16 1. Company Profile and History Kentucky Fried Chicken (KFC)‚ founded by Colonel Harland Sanders in 1930‚ has developed to become one of the largest fast-food chicken operator and franchiser around the world with more than a billion "finger lickin’ good". In 1966‚ it went public and was acquired by PepsiCo‚ Inc. In 1997‚ PepsiCo spun-off of its quick service restaurants including KFC into an independent restaurant
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1. Executive Summary. KFC made a plan to launch a chain of their restaurants‚ they made a marketing plan while analysising opportunities and risks of the market and understanding Muslim society. For example in the Middle East Number of internal and external and marketing analysis was carried out looking into marketing mix how they have launched their restaurant with some extra local recipes one of them is‚ Arabian Rice. The way in which KFC made a markerting plan and implemented it will be analysed
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counted‚ McDonald‚ Burger King and KFC. People are tending to have fast food all the time‚ no matter is breakfast or dinner and tea‚ they will have them in fast food restaurant. (British Council) I am going to talk about KFC as I worked before. Kentucky Fried Chicken‚ also known as KFC‚ a famous chicken chains restaurant‚ was introduced to Britain in 1965 and the first store was in Preston. Many more followed in 1986‚ following the worldwide acquisition of KFC by PepsiCo‚ it was announced that
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BCG Matrix of KFC The need for strategy‚ in order to expand its existing product in very promising markets for KFC is very essential. KFC‚ along with McDonalds‚ and other major fast food chains have dominated the American continent as well as else where. Since the1950’s when the founder of KFC had a dream‚ of building an empire in the fast foodmarket‚ the company has undergone lots of changes. The company has changedownership; it has taken over from Pepsi and passed over to Tricon‚ which owns
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Executive Summary In the global market increase the demand of hygienic food‚ KFC is trying to do some contribution in its industry. This report has seven chapters. First chapter is introduction. In this chapter we’ve discussed the objective of the study‚ methodology and limitation of the study. In chapter two we’ve discussed the company overview‚ environment and competitors of the firm‚ a recent problem faced by the firm‚ and we also developed a SWOT analysis. Findings‚ recommendation and appendix
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Suggestion to KFC As we know‚ KFC is one of the leading Fast-Food chains in the world‚ but their market share has been declining globally since 1989. According to the case‚ (pg number C-211‚ exhibit 4) their market share has declined from 70.8% to 55.6% in 1999. Also because of KFC’s dominating and widespread leadership in the US market tends to give more opportunities to rivals as the U.S. base growth rate is about 1% annually. Therefore it is totally understandable why KFC has not been able
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Content 1. Since its entry into India in 1995‚KFC has been facing protests by cultural and economic activists and farmers. What are the reasons for these protests and do you think these reasons are justified? Exaplain…………………………………………………………………….. 5-6 2. PETA has been protesting against KFC in India since the last 1990s. What are the reasons for PETA’s protests against KFC and how did KFC’s management react to them? Do you agree with PETA that KFC has been cruel toward the birds and hence
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Introduction: To manage customer relationships which acquire and retain customers‚ methods‚ strategies‚ software and other web-based capabilities can be used by an organization to improve its customers’ knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data
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