Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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Do you think by responding using Facebook and YouTube video as a response was a worthy strategy? Yes‚ it was a worthy strategy to use Facebook and Youtube as a potential strategy in crisis management‚ on the grounds that both of these are the online networking and it is the most valuable to pass on the message to their intended interest group keeping in mind the end goal to unravel the emergency circumstance. In innovation age‚ the greater part of the general population is expanding using online
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the Board of Examiners to be one of the two Overall Winners for the 1998 HKMA Quality Award. KFC: Kentucky Fried Chicken (KFC) Corporation is a member of the Pepsi family of quick-service restaurants. Established in 1952‚ the FKC system consists of 2000 company-owned and over 3000 franchised restaurants. In 1992‚ KFC generated sales of over $3 billion while serving over 600 million customers. KFC has several basic types being a dine-in restaurant with a customer seating area with delivery services
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EXECUTIVE SUMMARY The Problem The case here discusses the difficulties companies come across in dealing with the pressure groups especially the strong ones like PETA (People for The Ethical Treatment of Animals). Today major concerns for a company are not just about dealing with strong competition but also these social groups which mount extreme pressure on the company until it relents. The main issues that surfaced in this case are- 1. How to effectively deal with pressure groups. 2. How
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It is of critical importance that we develop a strong understanding of KFC’s current position and of the market in which it competes. The more comprehensive and well-founded our situational analysis is‚ the stronger our strategic marketing plan will be. I. The character and attractiveness of the U.S. food service and fast-food industries in 1994 The fast-food industry is considered a subsection of the food service industry‚ or rather a submarket within a broader market. This broader industry
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KFC VS MCD In the past few months‚ the fast-food restaurant chains have taken jabs at each other‚ offering similar dishes‚ matching prices and opening restaurants in close proximity. KFC‚ which primarily serves chicken‚ has taken aim at its burger rival with some of its own burgers called Zingers. For customers who prefer chicken inside buns‚ there is a snack called‚ well‚ Snackers. McDonald’s has responded with nuggets for those who like to chomp on chicken. A hamburger company in the eyes
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KFC SWOT analysis A SWOT analysis is an activity where a firm evaluates its most significant strengths‚ weaknesses‚ opportunities and threats. This is key to capitalize it’s key strengths‚ overcome or alleviate its major weaknesses‚ avoid significant threats‚ and take advantage of promising advantages. Strengths and weaknesses represent the firm’s internal capabilities. i.e. operating procedures‚ operating costs‚ human resources and strategic intent involved in producing its core products.
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1. INTRODUCTION ………………………………………..…Page 3 2. KFC CULTURE…………………………………………..…Page 4 3. MOTIVATION…………………………….………………...Page 7 4. TOP MANAGEMENT…………………….…………….….Page 7 5. SOCIAL RESPONSIBILITY……….………………….…..Page 9 6. LEADERSHIP……………………………………………… Page 10 7. RECRUITMENT & SELECTION PROCESS………….... Page 12 8. TRAINING & DEVELOPMENT PROCESS…………...... Page 14 9. PERFORMANCE OF APRAISAL PROCESS…………… Page 17 Introduction: Kentucky Fried Chicken (KFC)- one of the most known fast food chains in the
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References: * H Peeru Mohamed A. Sagadevan‚ 2010‚ “Customer Relationship Management – a step by step approach”‚ New Delhi‚ Vikas Publications. * IDC‚ 2004‚ “The Financial Impact of CRM”‚ a report
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consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers‚ innovation in creation of new products‚ use of technology to maintain customer information and the importance of strategic alliances with other businesses. Findings Customer Relationship management is an integral part of the marketing strategy in every organisation. Every department of the organisation works in a cumulative
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