International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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KFC Delivery Menu | Menu | | Detail of Menu In It. | | Nomi Jutt | 1/3/2013 | | CHICKEN MANIA:- 2 Pcs of chicken +1 Dinner roll +1 Regular Coke +1 Regular Fries For Rs425only. 3 Pcs of chicken +1 Dinner roll +1 Regular Coke +1 Regular Fries For Rs550only. WOW MEAL:- 1 Zinger Burger +1 Pc chicken +1 Regular Coke +1 Regular Fries For Rs555only. CHICKEN BURGER:- 1 Chicken Burger For Rs210only. 1 Chicken Burger +1 Regular Coke +1 Regular Fries For Rs360only. ZINGER DEAL:-
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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operational parameters of McDonalds andKentucky Fried Chicken (KFC) and projects an overview of various factors that differentiate theservices of the two food giants. It covers factors like the product variety‚ customer reach‚ pricingstrategies‚ hospitality management‚ customer relationship management‚ supply chain management andemployee satisfaction programmes.The survey was based on the consumer’s response on their choice between KFC and McDonalds andthe basis of their choice was differentiated
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No-2031-5063 Vol.1‚Issue.III/Sept 11pp.1-4 Research Paper Analytical study of CRM: As a strategic tool in Banking sector in Western Vidarbha with reference to Akola District Prof. Dr. G. L. Pedhiwal. HOD (Co-ordinator) Smt.L.R.T. College of Commerce‚ Akola. & Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been viewed as a process
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Company brief overview The first KFC in South Africa opened in 1971 under the ownership of Heublein Inc after that the ownership o0f KFC changed as follows: 1982 Kentucky Fried Chicken becomes a subsidiary of R.J. Reynolds Industries‚ Inc. 1986 PepsiCo‚ Inc. acquires KFC from RJR Nabisco‚ Inc. 1997 PepsiCo‚ Inc. announces the spin-off of its quick service restaurants - KFC‚ Taco Bell and Pizza Hut - into Tricon Global Restaurants‚ Inc. 2002 Tricon Global Restaurants‚ Inc.‚ the world’s largest
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in Strategic planning to a local fast-food near. The Six steps in the Strategic planning of a company includes: • Situation Analysis • Objectives • Identification of consumers • Overall strategy • Specific activities • Control. Kentucky Fried Chicken (KFC) is the fast food company that would be used to further explain the six steps of strategic planning. Situation Analysis: Is the tools used to evaluate and understand the opportunities and threats that a company
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Introduction KFC has become synonymous with foreign fast-food after its entry in China. In 1987‚ KFC opened the first quick-service restaurant‚ which is totally a western-style‚ near Tiananmen Square in the capital of China‚ Beijing. KFC spread quickly after its first outlet in Beijing. It had the largest number of 11 outlets among the fast-food service restaurants in China in 1992. The number increased to 50 outlets in 1995. By 2001‚ there were more than 400 KFC outlets‚ which made KFC became the
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. Abstract : This paper presents an overview of the CRM implementation in manufacturing industry‚ it attempts to show the benefits‚ disadvantage‚ strategy and challenges involved in CRM implementation in relation to the manufacturing industry. After which‚ a case study on CRM implementation was presented. Introduction Traditionally manufacturing industry was product centric in nature. Manufacturers‚ had soon realized that relying on their products to increase profitability is no longer
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KFC STRATEGIC MANAGEMENT NAME : IMANUDDIN BIN MOHAMAD I/C NO : 920915-03-5845 INTRODUCTION KFC is the among the best-established brands restaurants in the Western Quick Service Restaurants market. It is by far the most popular restaurant chain in Malaysia‚ with over about 620 KFC restaurants in Malaysia‚ Brunei‚ Singapore‚ Cambodia and India. KFC sees millions of people flocking to its various outlets years in‚ year out. KFC HISTORY * KFC began with Colonel Harland Sanders. He
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