IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
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[pic] CII Institute of Logistics PGDSCM & Certificate Programs Assignment II – July-Dec 2009 MARKETING MANAGEMENT Time : Three Hours Marks : 100 Part A Answer all questions (20 x 1 = 20 Marks) 1. Which of the following is not a participant in consumer buying process? a) Initiators b) Influencers c) Users d) Approvers 2. Which of the following is true about Pure Competition? a) Large number of sellers selling heterogeneous products
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History Of KFC KFC (Kentucky Fried Chicken) is a fast food restaurant chain headquartered in Louisville‚ Kentucky‚ United States‚ which specializes in fried chicken and it is the world’s largest fried chicken chain. It primarily sells chicken pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of roasted chicken products‚ side dishes and desserts. KFC was found by the Col.Harland Sanders and began selling fried chicken at his gas station in the
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Customer relationship management (CRM) is a widely implemented model for managing a company’s interactions with customers‚ clients‚ and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support.The overall goals are to find‚ attract‚ and win new clients‚ service and retain those the company already has‚ entice former clients to return‚ and reduce the costs
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HISTORY KFC (formerly known as Kentucky Fried Chicken) is a trademark franchise of Yum! Brands‚ Inc.‚ headquartered in Louisville‚ Kentucky‚ United States .Founded by Col. Harland Sanders‚ KFC is known mainly for his fried chicken‚ which is usually served in a bucket . Col. Sanders began selling fried chicken at his gas station in the year 1939 in Corbin‚ Kentucky which subsequently moved to a motel. He closed his business in the late 1940s when the Interstate highway through town. In the early
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This book examines the major contributing factors which catapulted KFC to the top of the Chinese restaurant service industry in less than two decades. It focuses on KFC China’s competitive differentiators‚ and how they jelled in support of a coherent business strategy‚ and of each other. The successful execution of KFC China’s business strategy has since been rewarded with an unlikely industry leadership position in growth‚ profitability‚ market share‚ and brand recognition in the world’s fastesThere
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Table of content Introduction KFC is the largest and most famous brand in the quick service restaurants of the fast food industry in Malaysia. The firm opened its first outlet in Jalan Tungu Abdul Rahman in 1973. Today the firm boasts 390 restaurants nationwide and controls 35% market share of the fast food industry in Malaysia. Source: http://www.kfcholdings.com.my/English/Flashsite/BusinessUnits/Restaurants_KFC.asp Company vision: “To be the leading integrated food services group in
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KFC began with Colonel Harland Sanders. He discovered his penchant for cooking when he was only 9 years old. Through the years he grew up to become a personage the world knows as Colonel Sanders‚ founder of KFC. He reached celebrity status in 1952‚ when he decided to franchise his famous Kentucky Fried Chicken recipe blends of 11 herbs and spices to the rest of America. By the early 70’s‚ that special recipe reached Malaysia. Today‚ KFC Malaysia continues to serve finger lickin’ good‚ succulent
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……………………………………………………………………... 6 KFC IN PAKISTAN……………………………………..………………………………………………………….. 7 MISSION STATEMENT KFC……………………………………….……………………...……………………… 8 KFC’s VISION ………………………..……………………………………………………………………………. 8 CUPOLA……………………………………………………………………………………………………………... 9 PROFILE…………………………………..……………………………………………………………………......... 9 MISSION STATEMENT—CUPOLA……...……………………………………………………………………... 10 VISION STATEMENT…………………………………...………………………………………………………... 10 MARKET SEGMENTATION KFC………………………..……………………………………………………
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where customer service comes into picture. Banking industry is very competitive today. Banks are in a constant rat race to grab as many customers as possible. As much investment can be taken from the customer as possible. As such‚ the concept of CRM becomes of utmost importance for banks today in order to retain their existing customers and enhancing the relationship value with them. While attending customers on
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