Background and History of Untied Overseas Bank Limited (UOB) United Overseas Bank Limited abbreviated as UOB was founded in 6 August 1935 firstly known as United Chinese Bank. The UOB Empire was first built up by Sarawak-born Datuk Wee Kheng Chiang ¨C father of the present UOB Group Chairman‚ Wee Cho Yaw together with 6 other businessman. Since then‚ UOB has grown from strength to strength becoming a leading bank in Singapore and a dominant player in Asia-Pacific today. One of the important corporate
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UOB Lady’s Card -“The men don’t get it” 1.0 Introduction of the Company United Overseas Bank Limited (UOB) is a leading bank in Asia. It provides a wide range of financial services through its global network of over 500 offices in 19 countries and territories in Asia Pacific‚ Western Europe and North America‚ including banking subsidiaries in Singapore‚ Malaysia‚ Indonesia‚ Thailand and mainland China. UOB (Malaysia) offers an extensive range of commercial and personal financial services
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Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained
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CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli‚ G.S ** Rao‚ D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation
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ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business cycle 10. Components of CRM 11. CRM software’s 12. CRM and marketing
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United Overseas Bank Limited Annual Report 2009 The Dune Goh Beng Kwan Our mission: To be a premier bank in the Asia-Pacific region‚ committed to providing quality products and excellent service. Our presence North America Canada 1 USA 3 Western Europe France 1 United Kingdom 1 Asia Pacific Singapore 71 Indonesia 216 Thailand 148 Malaysia 43 China 13 Hong Kong 6 Brunei 3 Taiwan 3 Australia 2 Japan 2 India 1 Myanmar 1 Philippines 1 South Korea 1 Vietnam 1
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IFAD Enabling poor rural people to over come poverty Republic of Uganda Area-Based Agricultural Modernization Programme PROJECT PERFORMANCE ASSESSMENT Enabling poor rural people to over come poverty International Fund for Agricultural Development Via Paolo di Dono‚ 44 00142 Rome‚ Italy Tel: +39 06 54591 Fax: +39 06 5043463 E-mail: evaluation@ifad.org www.ifad.org/evaluation February 2012 Independent Office of Evaluation of IFAD Republic of Uganda Area-Based Agricultural
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Application of CRM in Axis bank Axis bank is using Finacle solutions from Infosys address the core banking‚ e-banking‚ mobile banking‚ financial inclusion‚ Islamic banking‚ treasury‚ wealth management and customer relationship management (CRM) requirements of retail‚ corporate and universal banks worldwide. Core Banking - Finacle core banking solution is a comprehensive‚ integrated yet modular business solution handles the strategic and day-to-day (or core) processes of banks. E-Banking - Finacle
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Executive Summary UOB has been the market leader in the field of credit and debit card businesses since it was established in Singapore in year 1935. Through its long historic accomplishment‚ it is now the leading bank in the Asia Pacific Region. UOB Lady’s Card was launched in the year of 1989‚ targeting women‚ with a comprehensive understanding of the needs of women and the desires of their heart Over the next twelve months‚ UOB will re launch the Lady’s Card into the market‚ with greater
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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