References: * H Peeru Mohamed A. Sagadevan‚ 2010‚ “Customer Relationship Management – a step by step approach”‚ New Delhi‚ Vikas Publications. * IDC‚ 2004‚ “The Financial Impact of CRM”‚ a report
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CRM programs at Westside Each west side outlet blends products‚ ambience‚ customer service and facilities to create a stand out shopping experience. * The stores are spacious (10‚000 to 20‚000 square feet each)‚ designed to look and feel international‚ and products are displayed attractively. * The Westside outlets in Mumbai and Hyderabad have an additional drawing card: Taj Cafés that serve delicious pastries‚ sandwiches and coffee. Something new every week Repeat customers or those
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American Home Product Corporation (AHP)‚ a highly growing American company‚ has four business lines: prescription drugs‚ packaged drugs‚ food products‚ house wares and household products. Its policies include: -A tight financial control and maintained an aggressive capital structure policy. - Make money for its stockholders and to maximize profits by minimizing cost. - It has been able to finance internally its growth while paying a very high portion of its earning to its shareholders
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.6 Research Methodology:..............................................................................................7 Limitations of the Study:.............................................................................................8 CRM and E-CRM implementation:...............................................................................9 Major Findings:.........................................................................................................13 Conclusion:...........
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relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business cycle 10. Components of CRM 11. CRM software’s 12. CRM and marketing 13. Six market framework 14. Work flow of CRM 15. Process of CRM 16. Reasons for adopting CRM : The Business Drivers 17. Principles of CRM 18. Myths of CRM 19. Use of technology in CRM 20. CRM leaders 21.
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Internet marketing becomes more and more extensive. On this open condition of electronic commerce‚ the need of distribution accordingly is higher than before. Considering on this‚ this article has analyze and study the internet marketing. Different corporations can implement different strategy to improve the competition and get high profit. Keywords: Internet marketing‚ product‚ price 1 Introduction At its core‚ the mission of marketing is to attract and retain customers. To accomplish this goal‚ a traditional
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“American Chemical Corporation” Case Summary The key problem in this case is should Signal decide to approve the acquisition of the Collinsville plant at the price and on the terms proposed in the case As per an agreement with the government‚ American Chemical Corporation needed to sell the Collinsville plant after the acquisition of Universal Paper Corporation‚ or it be in violation of the anti-trust law. In the case‚ Signal agrees to buy the entire assets of the Collinsville plant at the price
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Solution(Database Development Profile) at Humber College matches my requirements in most of the areas as I want to enhance my knowledge in Databases. After graduating from Fr. Conceicao Rodrigues College of Engineering‚ Mumbai University‚ the very first thing in my mind was to go for higher studies and the most obvious option was Masters in Computer Science from USA. I started preparing for entrance exams i.e. GRE and TOEFL‚ just after my graduation was completed but my score was not good enough to
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businesses with a wide range of services including local telephony‚ local data and broadband‚ international telecommunications‚ mobile‚ and other telecommunications businesses such as customer premises equipment sale‚ outsourcing‚ consulting‚ and contact centers. PCCW also owns a fully integrated multimedia and entertainment group in Hong Kong‚ which includes a highly successful IPTV operation‚ now TV. As the provider of Hong Kong’s first quadruple-play experience‚ PCCW offers a range of innovative media
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IMPACT OF CRM SYSTEMS ON RETAIL GIANT PRIMARK TABLE OF CONTENTS ABSTRACT CHAPTER 1 INTRODUCTION Statement of the Problem Purpose of the Study Importance of the Study giant Scope of the Study Rationale of the Study Research aim and objective Research Questions CHAPTER 2 LITERATURE REVIEW CHAPTER
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