policies. KEYWORDS: Banking Sector Reform‚ Economy‚ Gross Domestic Product 1. INTRODUCTION In Nigeria‚ we recognize four phases of banking sector reforms since the commencement of Structural Adjustment Programme (SAP). The first is the financial system reforms of 1986 to 1993 which led to
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CUSTOMER RELATIONSHIP MANAGEMENT--- CRM Keeping customers for life What is CRM:? It is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. CRM is as a process that will help bring together lots of pieces of information about customers‚ sales‚ marketing effectiveness‚ responsiveness and market trends. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and
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university CASE STUDY OF DATA MINING Summitted by Jatin Sharma Roll no -32. Reg. no 10802192 A case study in Data Warehousing and Data mining Using the SAS System. Data Warehouses The drop in price of data storage has given companies willing to make the investment a tremendous resource: Data about their customers
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The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
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EXECUTIVE SUMMARY INTRODUCTION Harrah ’s Entertainment‚ Inc. is a private gaming corporation that owns and operates over 50 casinos‚ hotels‚ and seven golf courses under several brands. The company‚ based in Paradise‚ Nevada‚ is the largest gaming company in the world‚ with yearly revenues around $10.8 billion. Harrah’s is owned by Hamlet Holdings (Apollo Management and Texas Pacific Group). While Apollo and TPG own a large majority‚ Blackstone Group LP owns a minority stake in Harrah ’s. The
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Business Ethics The Corporation ‘The Corporation’ had a specific aim to portray the problems of not just one corporation‚ but corporations as a whole‚ as is evident from the beginning of the film as a multitude of big business logos flashed across the screen. The film proceeded to highlight the issues surrounding: globalization and consumerism‚ environmental pollution and disregard for the planet‚ unethical marketing‚ and dishonest media. Personally‚ I feel that I’m quite open-minded when it comes
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Exporting PMA/CRM software package into Russian Federation by BTS Software Pty Ltd Strategic export marketing plan – Situation Analysis Executive summary BTS Software Pty Ltd is an Australian software company developing innovative state-of-the-art products. The latest product released by the company is BTS Software-PMA a Process Mapping software tool targeted at the banking industry. The product is relatively easy to implement and can be customized by non-technical staff. Additionally
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American Connector Corporation (ACC) CASE OVERVIEW American Connector Corporation (ACC) is one of the 28 suppliers of electrical connectors‚ worldwide with sales greater than $100 million. ACC manufactured Electrical Connectors from Sunnyvale‚ California since 1961. Electrical connectors are devices made to attach wires to other wires‚ attach wires to outlets‚ attach wires‚ components or chips to PC boards‚ or to attach PC boards to other boards. Connectors were used in a variety of product
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CASE #4: 3M Canada: Industrial Business Division PROBLEM RECOGNITION * The target is to increase growth rate from 3-5% to 12-15% in 18 months * OEM market is mature with limited prospects of expansion * Ultimately shifting overall focus from OEM market to MRO market * High unfamiliarity and low exposure to the MRO market * IBD’s share of distributor sales was 2% of distributors’ revenue * Transitioning focus from Special and Niche accounts to Large National accounts
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Content Analysis Research Methods Joanna Blanco-Velo What is content analysis? “…a systematic‚ replicable technique for compressing many words of text into fewer content categories based on explicit rules of coding .” (Berelson‚1952) "any technique for making inferences by objectively and systematically identifying specified characteristics of messages" Holsti (1969) not restricted to the domain of textual analysis‚ but may be applied to other areas Forms of content analysis • Quantitative
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