Case 4: Progressive Corporation 1. How has Progressive’s strategy evolved over time? Is it sustainable? Answer: Progressive began in 1937 by Joseph Lewis and Jack Green‚ and over the years‚ it became the number three player in the US private passenger auto insurance industry through competitive pricing and by continuously improving our products and services. Progressive’s customer value proposition was “Fast‚ Fair Better”. The Progressive was constantly looking for ways to provide insurance to
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Huge (2006): The environmental impact of changing logistics structures Brewer‚ Peter C.; Speh‚ Thomas W (2001): Adapting the balanced scorecard to supply chain management Bullinger H-J‚ K€hner M‚ van Hoof A (2002): Analysing supply chain performance using a u Chopra S‚ Meindl P (2004): Supply chain management. Strategy‚ planning‚ and operation. 2nd edition Christopher M (2005): Logistics and supply chain management. Creating value-adding networks. 3rd edition. Horlow: Financial Times/Prentice Hall Emmett
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2. What advantages are there for the consumer in having public utilities owned and operated as Crown Corporations? Most of the Crown Corporations are designed to meet the public needs‚ especially transportations. Since some of the private sectors are unable to provide those public needs‚ government has to open up some corporations to meet the needs. The price of the Crown Corporations is controlled by the government. The price‚ therefore‚ will be reasonable to meet the basic needs of the consumers
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restaurant can be by putting extremely strict emphasis on the superior customer service for over ten years. These two core values‚ high-quality product and service‚ eventually became the foundation and guidance of Lei’s new venture – Xiaomi Corporation‚ a smartphone company. In Lei’s prior career‚ he served as the CEO of Kingsoft‚ a Chinese antivirus software firm‚ and now remains chairman of the board. Lei is also the founder of Joyo‚ an online retailer he created in 2000. He sold the company
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DATA INTEGRATION Data integration involves combining data residing in different sources and providing users with a unified view of these data. This process becomes significant in a variety of situations‚ which include both commercial (when two similar companies need to merge their databases and scientific (combining research results from different bioinformatics repositories‚ for example) domains. Data integration appears with increasing frequency as the volume and the need to share existing data explodes
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Revised April 7‚ 2003 Starbucks Corporation: Competing in a Global Market Starbucks Corporation is a Seattle‚ Washington-based coffee company. It buys‚ roasts‚ and sells whole bean specialty coffees and coffee drinks through an international chain of retail outlets. From its beginnings as a seller of packaged‚ premium specialty coffees‚ Starbucks has evolved into a firm known for its coffeehouses‚ where people can purchase beverages and food items as well as packaged whole bean and ground coffee
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act from the head of the manufacturer. This resulted WC market share drop down to 12%‚ as seen in exhibit 3. The circumstance has forced Whistler Corporation to consider an alternate approach of different product development from their market research by leveraging their resources. However‚ RACE –ME program‚ a model developed from a short empirical data rose some questions from the executive levels especially the severity of shutting down a manufacturing plant. Based on the evidence‚ Charles Scott
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Problem Statement Zoecon Corporation sells a variety of animal-health-related and pest-control products. With a strong growth rate of 10% annually‚ Zoecon enjoys a 25% before-tax profit without a clear threat of declining demand. However‚ while the company’s trade relations with pest control operators (PCOs)‚ veterinary clinics‚ and pet stores‚ stay strong; the company has found the profit from its consumer-market sector lacking. In an attempt to conquer the consumer market‚ some of Zoecon’s top
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Whirlpool Corporation’s Global Strategy We want to be able to take the best capabilities we have and leverage them in all our companies worldwide. David Whitman‚ Whirlpool CEO‚ 1994 Quoted in the Harvard Business Review In 1989‚ Whirlpool Corporation (Whirlpool) embarked on an ambitious global expansion with the objective of becoming the world market leader in home appliances. Beginning with the purchase of a majority stake in an appliance company owned by Philips‚ the Dutch electronics firm
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companies realize the need of treating customers with utmost care. Therefore‚ searching for innovative ways to manage relationships effectively‚ not only to acquire new customers but also to retain the existing one. CUSTOMER RELATIONSHIP MANAGEMENT: “CRM is the process of managing detailed information about individual customers and carefully managing all the customer ‘touch points’ with an aim of maximum customer loyalty” Acquiring new customers can cost five times more than costs involved in satisfying
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