Research Volume 6‚ W. L. Wilkie‚ ed.‚ Ann Arbor: Association for Consumer Research. Comer‚ James M. (1984)‚ "A Psychometric Assessment of a Measure of Sales Representatives ’ Power Perceptions‚" .Journal of Marketing Research‚ 21 (May)‚ 221-225. Cronbach‚ Lee J. (1971)‚ Test Validation‚" m Educational Measurement Second Edition‚ R. L. Thomdike‚ ed. Washington‚ D.C.: American Council on Education. French‚ John R. P. and Bertram H. Raven (1959)‚ T h e Bases of Social Power‚" in Studies in Social Power
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Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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Leadership & Organization Development Journal Emerald Article: Resistance to organizational change: the role of cognitive and affective processes Wayne H. Bovey‚ Andy Hede Article information: To cite this document: Wayne H. Bovey‚ Andy Hede‚ (2001)‚"Resistance to organizational change: the role of cognitive and affective processes"‚ Leadership & Organization Development Journal‚ Vol. 22 Iss: 8 pp. 372 - 382 Permanent link to this document: http://dx.doi.org/10.1108/01437730110410099 Downloaded
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Factor loadings of the scale ranged from .39 to .88. Findings from discriminant validity showed that the DASS discriminates the normal and clinical population. Concurrent validity coefficients were found to be high (.87 and .84‚ respectively) . Cronbach · internal consistency of the entire scale was .89. Item-total correlations ranged from .51 to .75. Testretest and split-half reliability coefficient scores were .99 and .96 respectively. These results demonstrate that the DASS is a valid and reliable
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supermarkets in United Kingdom (UK). The questionnaire is designed by the researchers a seven item scale from strongly disagree (-3) to strongly agree (+3) to identify variables of customer loyalty. In the present study‚ we‚ therefore‚ used Cronbach’s alpha scale as a measure of reliability. Its value is estimated to be 0.897. Sophisticated statistical model as ‘Exploratory Factor Analysis (EFA)’ has been used. The results show that nine factors extracted from the analysis that together accounted 77.891
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and survey data were collected via telephone in order to eliminated survey errors (participants can ask question if they do not understand the question). The data was analyzed by SPSS software; the researcher used the following models: Cronbath’s Alpha‚ Factor analysis‚ Pearson Correlation‚ Mean‚ and Crosstab. Keyword: JIT‚ Just-in-time‚ automotive supplier‚ and JIT performance. OC14094 Introduction Automobile production involves two
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Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
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European Journal of Social Sciences – Volume 20‚ Number 1 (2011) Cultures Effect on Brand and Store Loyalty: A Research in Turkey Mehmet Ozer Demir Elmali M.Y.O.‚ Akdeniz University‚ Antalya‚ Turkey E-mail: mozerdemir@akdeniz.edu.tr Tel: +90-242-3102023; Fax: +90-242-73102023 Nedim Yuzbasioglu Tourism and Hotel Management School‚ Akdeniz University‚ Antalya‚ Turkey E-mail: nedimy@akdeniz.edu.tr Tel: +90-242-3102023; Fax: +90-242-73102023 Abstract The study suggests‚ and tests that culture has
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to comment on the relevance of the given items to the content. The judgments of the supervisors were used to improve the instrument and to validate the measure. For instruments reliability‚ the reliability analysis was ensured through SPSS V20 Cronbach alpha was estimated. To determine appropriate question content‚ response time‚ and statistical analysis‚ a pilot study (n= 10) was conducted with participants outside the original study but having the same characteristics of the study sample (Farmer
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A Knowledge-Based Perspective A KNOWLEDGE-BASED PERSPECTIVE Re-Conceiving Change Management: A Knowledge-Based Perspective Khizer Ali‚ Muhammad Farhan Akhtar‚ Shama Sadaqat Hailey College of Commerce University of the Punjab‚ Lahore Proceedings of 2nd International Conference on Business Management (ISBN: 978-969-9368-06-6) 1 A Knowledge-Based Perspective 2 Abstract The study is focused on a number of aspects on the effectiveness of transitional process of change management
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