Critical Introduction (3rd ed.). New York: Routledge. Biggar‚ J Chung‚ H. W. (1999). Understanding quality assurance in construction: a practical guide to ISO 9000. London‚ UK: E & F Spon. Crosby‚ P.B. (1979). Quality is Free: The Art of Making Quality Certain. New York: New American Library. Crosby‚ P.B. (1984). Quality without tears. New York: McGraw Hill. Deming‚ W.E. (1982). Quality Production and Competitive Position. Massachusetts Institute of Technology‚ Center for Advance Engineering
Premium Quality management Management Quality assurance
Bibliography: Bennett-Alexander D.‚ Hartman L.‚ (6th Ed.) (2009). Employment Law for Business. Columbus‚ OH: Irwin McGraw-Hill Affirmative Action/ Grapes‚ Bryan J. San Diego‚ Ca (2000) Affirmative Action is dead; long live Affirmative Action/Crosby‚ Faye J. (2004) Racism and Justice: the case for affirmative action‚ Ezorsky‚ Gertrude (2005).
Premium Discrimination Affirmative action Racism
improvement and customer satisfaction. In a TQM effort‚ all members of an organization participate in improving processes‚ products‚ services and the culture in which they work. The methods for implementing this approach come from people such as Philip B. Crosby‚ W. Edwards Deming‚ Armand V. Feigenbaum‚ Kaoru Ishikawa and Joseph M. Juran. The concept of quality in general and Total Quality Management (TQM) in
Premium W. Edwards Deming Management Process management
University Press (2‚3) Barry‚ A Yuill‚ C (2008) The Sociology of Health: An Introduction (2nd ed) London: Sage (2‚3) Blaxter‚ M(2010) Health (2nd ed). Cambridge. Polity (2) Bury‚ M (2005) Health and Illness‚ Cambridge: Polity (2‚ 3) Di Clemente‚ R‚ J‚ Crosby‚ R‚ A and Kegler‚ M‚ C (2010) Emerging Theories in Health Promotion; Practice and Research‚ London: Sage ( 5) Edlin‚ G and Golanty Jones‚ E (2010) Health and Wellness. London Barlett Publishers (1) Field‚ D and Taylor‚ S (2003) Sociology of Health
Premium Health care Health economics Health disparities
MITCH ALBOM BIO MITCH ALBOM‚ 47‚ is a best-selling author‚ nationally-syndicated newspaper columnist for the Detroit Free Press‚ nationally-syndicated radio host for ABC and flagship station WJR-AM in Detroit‚ and television commentator. BOOKS MITCH ALBOM is the author of eight books‚ including the New York Times bestseller "The Five People You Meet in Heaven"‚ and the phenomenal bestseller "Tuesdays With Morrie‚". Oprah Winfrey produced a major television movie for ABC based on "Tuesdays
Premium Mitch Albom
Conflict. In the 1960s Rock and Roll became a useful tool for the political counter-cultural movements. “Vietnam galvanized rockers against the dominant political establishment. Songs like “Eve of Destruction” (1965‚ Barry McGuire) and “Ohio” (1970‚ Crosby‚ Stills‚ Nash & Young) protested militarism and became antiwar anthems.” (Sharpe‚ 2010) Protest music dates back‚ in America‚ to at least the Civil War times with “When Johnny Comes Marching Home Again.” In the 1960s when the Civil Rights movement
Premium Vietnam War United States World War II
Armand V. Feigenbaum – Life and Contributions Armand Feigenbaum was born in 1922. Feigenbaum was the first to define a systems engineering approach to quality. Feigenbaum’s concept of total quality control‚ known today as total quality management (TQM)‚ combines management methods and economic theory with organizational principles. Feigenbaum’s career initiated his significant contributions to total quality management. He began his career with General Electric (GE) in 1937 as an apprentice
Premium Management Quality control Armand V. Feigenbaum
The Quality Walk Beth Stuart went on a tour to evaluate a potential supplier’s facility before her company‚ Epic Communications‚ entered into a long term contract for 1.2 million high speed communications circuit boards. Her tour guide was Michael Spade‚ VP of manufacturing for PushTel. If the relationship proved beneficial to both parties‚ follow-up contracts would be negotiated each year thereafter. Beth noticed during her walk that employees were disappearing into their offices and down connecting
Premium Contract Production line Management
Nicholus Lin 07‚ 26‚ 2015 Positive and Negative Long-Term Effects of the Columbian Exchange Planet earth is the only planet on Solar System where human beings can survive‚ where diseases‚ deaths‚ killings‚ greediness and love are found. There have been great events occurred on earth which changes the society of mankind. Columbian exchange in 15th century is one of the greatest events occurred on earth. There were some positive and negative results which effect long-term to human society such as spreading
Free Slavery Christopher Columbus Syphilis
References: Christopher‚ M. (1996)From brand values to customer value.Journal of Marketing Practice: Applied Marketing Science. 2(1)‚55-66. Christopher‚ M.‚ Payne‚ A.‚ Ballantyne‚ D Crosby‚P.B.(1979) Quality is Free.Newyork:McGraw-Hill Juran‚ J.M. (1988) Juran’s Quality Control Handbook. 4th ed. Newyork: McGraw-Hill Kolter‚P.(1997) Marketing Management.9th ed Kothari‚A.& Lackner‚J.(2006) A Value Based Approach To Management.Journal
Premium Marketing Customer relationship management