MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Personal Qualities of an Effective Counsellor: All the counsellors are not alike. They differ in various ways. Their personal characteristics‚ as well as‚ their personality differ quite substantially. A number of research organisations have tried to ascertain the personal qualities of a counsellor‚ which are essential to bring about therapeutical transformation in another person (i.e. the client). Three researchers namely Carkuff‚ Truax & Carl Rogers came up with the under mentioned characteristics
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What does qualities of a hero mean? Its simple qualities of a hero are what make a hero to become a special person for someone out there in the world. Stockton’s “The Griffin & The Minor Canon” & Stone’s “Where I Find My Heroes” provide what are the qualities of a hero. Also does Mariah Carey’s “Hero” and Bulfinch’s “The Quest of the golden fleece”. The qualities of a great hero are bravery‚ courage‚ & strongness. An excellent hero needs bravery to accomplish things they want to succeed
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7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
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QUALITIES OF A FRIEND Everyday we meet people. Many of them become instant acquaintances and most acquaintances bloom into friendship. Often this transition period occurs gradually. Friends come into ours lives and go. Few stay a while longer and fewer still leave footprints in our hearts and the sands of time. Who is a friend and what are the qualities a friend should possess? The definition of a friend and friendship varies with each individual. For me‚ a good friend is someone who understands
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Heidi Hester What qualities should a good parent possess? What qualities does a good parent possess? That’s a hard question. Everyone has their own definition of what a parent should be. Some parents think that to be a good parent they need to immersed in religion‚ adding another set of rules on top of the ones already set in place by them. Others think that being a good parent simply means only taking care of the child’s immediate needs. While I didn’t grow up with the best parents in the
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PART 1: PLANNING AND GATHERING INFORMATION PURPOSE: The purpose of this project is to determine whether different brands of caged or free-range hen eggs have stronger shells. This project will prove whether caged or free-range hen eggshells are stronger. HYPOTHESIS: My hypothesis for this project is that free-range hen eggshells‚ in all of different brands are stronger than caged hen eggshells. I choose free-range eggshells‚ because their diet and lifestyle would be different from caged
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Water Quality Monitoring at Pulau Bidong Muhammad Amirul Siddiq B Abd Rashid UK 28208 Dr Hasrizal Shaari Table of Content 1.0 Introduction 2.0 Literature Review 2.1 Nitrite-Nitrogen (NO2—N) 2.2 Chlorophyll-a 2.3 pH 2.4 Salinity 2.5 Dissolved oxygen 2.6 Total Dissolve Phosphorous 2.7 Temperature 3.0 Methodology 3.1 Sampling Area 3.2 Sampling Method 3.3 Hydrolab Data 3.4 Laboratory Analysis 3.4.1 Cholorphyll a 3.4.2 Phosphorous
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We come across new people each and every day. Many of them become instant acquaintances and some of them bloom into friendship. Friends play an important role in a person’s life. Finding out who someone really is can be a very difficult thing to do. It takes lots of time and dedication to realize who’s truly there for you and who is not. A friend is someone who understands your past‚ believes in your future‚ and accepts you just the way you are. Friendship to me is a gift without the expectation
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