PERFORMANCE AND QUALITY MANAGEMENT FOR HOSPITALITY‚ TOURISM‚ LEISURE AND EVENTS INDUSTRY ASSIGNMENT Performance management and measurement in hospitality organisation DT460/3E LECTURER: Dr. Detta Melia STUDENT: Samuel Vyhnanek‚ Filip Kral DATE OF SUBMISSION: 21.March 2013 EXECUTIVE SUMMARY The hotel chosen for the research had some quality assurance systems in place however the findings pointed to inconsistency and ambiguity in recognition of importance to measure and act on results
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outline how CQI has been introduce in your organization. If it has yet to be introduced‚ describe how you would introduce it referencing these three methods. Answer According to the Study Guide there are three ways to introduce Continuous Quality Improvement (CQI): 1. The quiet or whisper launch. It is suggested that “this is an effective way to begin if the staff or an organization are very cynical and do not trust new management programs.[1] The senior team launches their
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Running head: QUALITY IMPROVEMENT PAPER Quality Improvement Paper Shellee D. Blue University of Phoenix MGT 449 May 5‚ 2008 A Description of the Chosen Process The process I chose that needs improvement in my organization is bookkeeping. We need to expand bookkeeping and create a department for it instead of just having one bookkeeper that is over loaded with all the work. An “As-Is” Flow Chart T The Relationship of the Process to the Organization’s Strategic Plan
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Quality :- 1- Is fitness for use ( joseph Juran ) 2- Quality is a grade: - the grade is one of the following (performance‚life‚appearance‚taste‚odor‚maintainability. 3- Degree of performance 4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the
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Definition TQM is composed of three paradigms: * Total: Organization wide * Quality: With its usual Definitions‚ with all its complexities (External Definition) * Management: The system of managing with steps like Plan‚ Organize‚ Control‚ Lead‚ Staff‚ etc. As defined by the International Organization for Standards (ISO): "TQM is a management approach for an organization‚ centered on quality‚ based on the participation of all its members and aiming at long-term success through
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Indoor Air Quality INDOOR AIR QUALITY: INTRODUCTION The connection between the use of a building either as a workplace or as a dwelling and the appearance‚ in certain cases‚ of discomfort and symptoms that may be the very definition of an illness is a fact that can no longer be disputed. The main culprit is contamination of various kinds within the building‚ and this contamination is usually referred to as "poor quality of indoor air". The adverse effects due to poor air quality in closed spaces
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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A good leader should have four qualities to prove that they are capable of leading a group. The four qualities a leader should possess strength‚ intelligance‚ compassion‚ and most importantly courage. A leader who possesses these qualities is a good example of a leader who can lead their group wisely and carefully. Odysseus has all the qualities that a good leader should obtain in order to lead a group. The four qualities a leader should possess are: strength‚intelligence‚compassion and should be
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ASSIGNMENT - 1 How do the QM principles apply to your company? Give examples The company I have taken in consideration is DHL Quality according to DHL is about having no errors in shipments‚ low product damage‚ on-time orders‚ high productivity‚ excellent alignment with customer requirements‚ and full regulatory compliance. With DHL‚ it’s also about finding ways to constantly move the bar higher. * DHL emphasize employee involvement and management engagement‚ throughout * DHL methods are
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“Quality over Quantity” is the moral derived from an Aesop’s tale entitled” the Lioness and the Vixen” ("AesopFables.com - The Vixen and the Lioness - General Fable collection‚" n.d.). In essence the phrase is the moral of a conversation between the two entities. The vixen sarcastically boasts of her fertility in order to demean that of the lioness’s singleton birth whereas the lioness brazenly replies with “but that one is a lion”. In this statement by the Lioness‚ she exclaims her one cub to
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