ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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Marriott Corporation: The Cost of Capital April 2012 Executive Summary Determining the appropriate cost of capital for new investment projects for a diversified company like the Marriott Corporation is not an easy endeavor. However‚ it is an important exercise because the more effective the process‚ the better it can help to support the company’s growth objective with its financial strategy. The four components of the financial strategy are: manage rather than own hotel
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3. Cecilio K. Pedro – Lamoiyan Corporation “Fighting multinationals was very tough. At first‚ everyone thought I was crazy. They told me‚ how will I survive this? True enough‚ it’s by the grace of God that I’m still here in the toothpaste industry after 20 years. God is good‚” – Cecilio K. Pedro Cecilio K. Pedro is another Filipino businessman of Chinese descent but his story is not the typical rags-to-riches tale but about turning adversity into triumph. He earned his business management
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A07-00-0013 Whirlpool Corporation’s Global Strategy We want to be able to take the best capabilities we have and leverage them in all our companies worldwide. David Whitman‚ Whirlpool CEO‚ 1994 Quoted in the Harvard Business Review In 1989‚ Whirlpool Corporation (Whirlpool) embarked on an ambitious global expansion with the objective of becoming the world market leader in home appliances. Beginning with the purchase of a majority stake in an appliance company owned by Philips‚ the Dutch
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Shoe Corporation of Illinois here is the content we have for our case‚ edit as you feel necessary: Summary of facts · Shoe Corporation of Illinois (SCI) produces a line of lower-priced women’s shoes. · Average profit per pair of shoes has decreased from 10 years ago. · The company has 2 factories within 60 miles of Chicago and a headquarters; offering 100 to 120 different products to customers each year. · The external environment is unstable‚ requiring rapid responses to style demands.
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CHAPTER 19 CORPORATIONS 1. – THE NATURE AND CLASSIFICATION OF CORPORATIONS A corporation is a legal entity created and recognized by state law. It can consist of one or two persons identified under a common name. CORPORATE PERSONNEL When an individual purchases a share of stock in a corporation‚ that person becomes a shareholder and owner of the corporation. Shareholder and corporations are liable. THE LIMITED LIABILITY OF SHAREHOLDER One of the key advantages of the corporate forms
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term paper both operate in the Heavy Equipment industry. The firms are Japanese based Komatsu Ltd. and the American headquartered company Terex. Komatsu Ltd. headquarters are located in Tokyo‚ Japan while‚ Terex has their headquarters in Westport‚ Connecticut. Komatsu Ltd. is traded on the Tokyo Stock Exchange under the ticker symbol (KMTUY) while Terex is traded on the New York Stock Exchange under the ticker symbol (TEX). Komatsu is Japans largest heavy equipment company and the world’s second leading
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The newly appointed President Charles Stott has to decide about the company’s manufacturing strategy to be cost competitive with the offshore manufacturerDespite the manufacturing high defect rate‚ WC in 1985 managed to perform and became a domestic leader with 21% market share (p.262). In 1996 the huge market success in financial performance started to decline drastically because of the off-shore price competition and lack of proactive act from the head of the manufacturer. This resulted WC market
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Canon Inc. is a Japanese multinational corporation that specializes in the manufacture of imaging and optical products‚ including cameras‚ photocopiers‚ steppers and computer printers. Its headquarters are located in Ōta‚ Tokyo‚ Japan.[2] Canon deals in consumer home office‚ office equipments‚ production printing‚ professional imaging products‚ broadcast & communication‚ healthcare technologies and semi-conductor equipments & industriql products. with high-performance products from Canon in
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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