Situational Leadership in Hospitality If one look at the nature of the hospitality industry‚ it is serviced-base‚ it is labor-intensive‚ it is renowned for its high staff turnover and labor diversity in term of age‚ culture‚ and background; one may conclude that the industry is all about people. When people become the most valuable asset of an organization‚ simply managing them is no longer sufficient to compete in today’s challenging business world. Leadership has become the new key operative word
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ensures the highest standards of food safety - from the port to the plate. We would like the system to be so comprehensive and appealing that others are encouraged to use it as a model. Our vision will become a reality only when the government‚ food industry‚ service providers‚ educational and research organisations and the consumers collectively commit to work together and apply sound principles of food safety based on science and research. We have begun the process by promoting a positive food safety
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Capstone Course Cigarette Production and CSR 10.12.12 For the capstone course we are supposed to do research which consists of research proposal‚ research diary and final report‚ which should include finally all the facts‚ knowledge of research question‚ final report is the result of the project. I was always interested in cigarette industry‚ I mean how do cigarette corporations like Philip Morris or British American Tobacco‚ for instance
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_____________________________________________________________________________________________ CORPORATE SOCIAL RESPONSIBILITY (CSR) Corporate Social Responsibility (CSR) in Hindustan Unilever Limited (HUL) is rooted in its Corporate Purpose - the belief that "to succeed requires the highest standards of corporate behavior towards our employees‚ consumers and the societies and world in which we live". HUL’s CSR philosophy is embedded in its commitment to all stakeholders -- consumers‚ employees‚ the environment
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by being aware of the effects of their activities in the community and take measures to control them because this can affect the community and the environment by polluting the air‚ destroying the ecosystem‚ over using natural resources and so on. CSR is often called corporate citizen which means that companies should be good neighbors of the community not to work against it but collaborate with the citizen or the society in order to increase their welfare‚ to make a community a better place to live
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tourism industry are political or they are influenced by worldwide economic developments‚ or they can be climatic changes. One of the most important factors which affect development of the tourism is global warming. Advances developments in the ICT industry has a deep and intense effect on all our lives and some of these issues‚ particularly the emergence of e-tourism is leading to changes in the structure of the travel and tourism industry. For some organisations in the tourism industry‚ globalisation
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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available from countries such as India‚ Pakistan and the Philippines Dubai has now managed to transform it self into a Hospitality and Tourism Centre in the Middle East. The major trend in the job market place in Dubai has therefore been in favour of the tourism and hospitality industry (Collins‚ 2007). In other words‚ there are more and more jobs available in the particular industries as tourism increases exponentially each year. More over with recent expansions to their international airport‚ and
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Responsibility 2 2.1. Existing Programmes 2 2.2. Establishing a CSR Plan for Jumeirah and its Implementation 4 2.3. Organizing CSR 4 2.4. Potential Programmes 5 2.5. Actions to be taken 6 3. Conclusion 7 Bibliography 8 1. Introduction Jumeirah Group is an international luxury hotel chain and hospitality company and part of Dubai Holding‚ which is owned by the Dubai Government. It is among the most luxurious and innovative hospitality companies in the world and has won numerous international
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SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through managing
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