Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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rushed. Carers should also be aware of non-verbal signs of pain and discomfort as the person may not be able to communicate their pain verbally. 2.1 the health and saftey at work act affects working practices of moving and handling because it sets out agreed ways of working and approved manual handling techniques and lifts. It states that the employee has a duty of care to look after their own and others safety at work ‚ saftey factors need to be considered when using equipment such as hoist or stand
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If an individual is bed-bound‚ the correct hoist and sling must be used. When staff adhere to the appropriate moving techniques‚ it will reduce the risks of back injury 2.1 Describe how legislation and agreed ways of working affect working practices related
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organization and for individual. There are different types of conflicts and several ways of resolving the conflicts. In this report‚ the conflicts of one working organization can be shown and the recommendations according to the “Blake and Mouton’s model of handling conflicts” to solve the conflicts of the organization. BACKGROUND OF ORGANIZATION: The organization is called “International Media Cooperation” working as private channel since 1990. The organization is based in Pakistan and having one office
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A successful and reliable health care sector requires the promotion of diversity and equality throughout its setup. The fundamental need for this is the ability of the health care workers to promote an unwavering sense of fairness and indiscrimination for all persons involved; patients‚ employees‚ and colleagues. Inclusion refers to providing the opportunity to everyone to avail all available resources‚ services and facilities. Acceptance is one of the vital traits of any person who is working in
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Manual Handling The way procedures are performed The practice of inadequate Manual handling is one of the most frequent risks that many people are approached with in all workplaces. The aim is to provide each individual with the knowledge and skills needed to perform Manual handling in the appropriate ways. We need to identify potential hazards and use the training knowledge to implement strategies to eliminate or reduce the risk to prevent injuries occurring. (Major workplace Hazards
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contractors shall operate cargo handling within a port‚ the jurisdiction area of which is specific in the permit of memorandum of agreement or management contract to the exclusion of all others. They shall collect arrastre and stevedoring charges from port users concerned in the cargo handling rates prescribed by the Philippine Authority. Statement of the Problems What are the services being offered by the Arrastre Operators Stevedores in the importation of goods. What measures can be suggested
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Safety/Fall Prevention Who needs to be concerned about safety? Safety strategies to protect your bones are important for individuals of all ages. It is imperative for everyone to protect their bones and overall health by wearing seatbelts in any moving vehicle and by using appropriate protective equipment when participating in sports. If you have been diagnosed with osteoporosis‚ you may be more likely to break a bone as a result of a fall. In fact‚ most broken bones happen as a result of a fall
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Snake Handling By: Codey Salls Snake handling is a religious ritual in a small number of Pentecostal churches in the U.S.‚ usually characterized as rural and part of the Holiness movement. The practice began in the early 20th century in Appalachia‚ spreading to mostly coal mining towns. The practice plays only a small part of the church service of churches that practice snake handling. Most religious snake handlers are still found in the Appalachian Mountains of the southeastern United States‚
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Handling Conflict According to our text‚ Management Leading and Collaborating in a Competitive World‚ by Thomas Bateman and Scott Snell‚ there are five approaches to handling conflict. The five approaches are avoidance‚ accommodation‚ competition‚ compromise‚ and collaboration. Handling conflict through avoidance is simply not addressing the problem or acknowledging there is a problem. Basically‚ nothing is being done to satisfy either party. Handling conflict through accommodation is when someone
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