Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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------------------------------------------------- Abstract The retention of human resources has been shown to be momentous to the development and the accomplishment of the organization’s goals and objectives. The primary aim of this study is to explore the main factors that affect workforce retention in the United Kingdom based company known as ICELAND. 35 surveys distributed to two stores of Iceland located at Leytonstone and Gants hill workforce. The survey questions designed to determine three elements of retention Training and Development
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care and protection of its members. The family consists of people who are biologically related but may also contain people with whom we live and people with whom we have close emotional bonds.” (Vissing‚ 2011) The way Functionalism applies to a family is functionalist sociologists developed an analysis which showed that the family had evolved into a superior form. Studies by Murdock‚ Goode‚ and others were able to show that the family‚ in changing its form‚ had been left free to concentrate on the most
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------------------------------------------------- Role of Motivation in Employee Retention Employee retention involves various steps taken to retain an employee who wishes to move on. An employee must find his job challenging and as per his interest to excel at work and stay with the organization for a longer period of time. The management plays an important role in retaining the talented employees who are familiar with the working conditions of the organization and thus perform better than the
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Case of ABB: Strategic Rise‚ Decline‚ and Renewal Carina Gruber(S124586@student.hb.se) Yin Wang(S125066@student.hb.se) Silvia Abendaño Delgado(S124778@student.hb.se ) Introduction In this paper‚ we research the five solutions to the case of ABB: strategic rise‚ decline‚ and renewal. We conduct our solutions by analysis of the kinds of CEOs’ strategies and structures from 1988 to 2008. We completed our solutions by identifying the ideas and factors‚ which cued key areas to go awry and affect
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Axia College AED/200 June 20‚ 2009 Can Retention Be Good For a Student? Existing policies in many districts‚ is of one that promotes social promotion if the parent(s) are adamant about retention. Social promotion‚ is it the right choice for our struggling children? Are there alternative methods to retention? What is best for our students? There are way too many case studies that support grade retention for our children who do not meet the required curriculum. One argument
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Since the slow destruction rate is high‚ organisation must understand the various causes for this problem. Retention of employee involves taking measures to encourage employees to remain in the organization for the maximum period of time. Corporate is facing lot of problems in employee retention these days. Hiring knowledgeable people for the job is essential for an employer. But retention is even more important than hiring. There is no shortage of opportunities for a talented person. There are many
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Can Retention be good for a Student? In today’s society‚ there is a large debate of what is best for a child’s learning development when they are below level in learning. Educators debate the fact about whether grade retention is good for a student‚ or is it more appropriate to advance them with their peers‚ and there is research available to support what is being said. What is meant by retention or non-promotion is having a child repeat a particular grade or requiring a child of appropriate
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R ESEARCH Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research Research Report RR658 Research Report No 658 Recruitment and Retention of Academic Staff in Higher Education Hilary Metcalf‚ Heather Rolfe‚ Philip Stevens and Martin Weale National Institute of Economic and Social Research The views expressed in this report are the authors’ and do not necessarily reflect
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The free land is not free The author of “In the Land of Free”‚ Edith Maud Eaton‚ with pen name Sui Sin Far‚ was not a direct immigrant from Asia to the United States‚ but she portrayed the harsh treatment Asian immigrants faced upon entering in the U.S. in the late 1800s. Sui Sin Far‚ working as a journalist for Fly Lea‚ had exposed the extreme injustice done to Asian Americans in U.S. while she was living on the west coast of the United States. In addition‚ Sui Sin Far’s narration throughout “The
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