on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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MBA RESEARCH PROJECT UNITED BANK LIMITED SARAH NADEEM MBA - 2012 LAHORE SCHOOL OF ECONOMICS BURKI CAMPUS‚ LAHORE. MBA BUSINESS RESEARCH PROJECT UNITED BANK LIMITED THE IMPACT OF ANNUAL MEMBERSHIP FEE AND CHIP MAINTENANCE FEE ON UBL’S CREDIT CARD PRODUCT By SARAH NADEEM ____________________ ______________________ SUPERVISOR EXAMINER Prof. F. A. Fareedy ____________ SEC. C‚ TA: Ms. Huda Anees LAHORE SCHOOL OF ECONOMICS‚ 2012. Table
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Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration‚ Management‚ and Operations Commons Recommended Citation Bae‚ Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation‚ University
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from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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List of Graphs [pic] Figure 1: Analysis of Sales Revenue 2010 9 Figure 2: Analysis of Sales Revenue 2011 10 Figure 3: Analysis of Sales Revenue 2012 10 Figure 4: Current ratio 16 Figure 5: Acid/Test Quick Ratio 17 Figure 6: Profit margin Ratio 18 Figure 7: Asset turnover 19 Figure 8: return on asset 19 Figure 9: Return on shareholders equity 20 Figure 10: Earning per share (EPS) 21 Figure 11: Price/Earning (P/E) ratio 22 Figure 12: Price/Equity ratio 22 Figure 13:
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and Rausing of Sweden‚ Packages Limited provides premium packaging solutions for exceptional value to individuals and businesses. Packages is the only packaging facility in Pakistan offering a complete range of packaging solutions including offset printed cartons‚ shipping containers and flexible packaging materials to individuals and businesses world-wide. Packages clientele includes names such as Unilever and Pakistan Tobacco Company‚ who have been their customers for over 50 years. Listed on all
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Ethics of Penn Square Bank & the Dow Corning Bankruptcy According to Norm Bowie‚ “sometimes being moral enhances the bottom line rather than reduces it” (Hartman‚ 2005‚ p108). Unfortunately‚ in the instances of Penn Square Bank and the Dow Corning bankruptcy‚ that may not have been the case. The following will examine the particulars of these situations and discuss the ethical issues present for each. Penn Square Bank Penn Square Bank was a small bank that played a large role in the Oklahoma
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Page Acknowledgement 3 Executive Summary 4 Project Outline 5 Industry Life Cycle 7 Key Success Factor (KSF) 8 Industry Analysis (Porter’s Five Forces) 10 SWOT Analysis Internal Factor Analysis Summary (IFAS) 13 External Factor Analysis Summary (EFAS) 15 Strategic Factor Analysis Summary (SFAS) 17 TOWS Matrix 19 Assessment of Current Company’s Performance 22 Review of Option for Future Direction 24 Recommendation for
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and interview of some manager of Square Pharmaceuticals Ltd. 1.4 Methodology • The entire report was dependent solely on secondary data‚ taken from the annual report of Square Pharmaceuticals Ltd. and books. • Some primary data were obtained by interview. 1.5 Limitations The limitations to produce this report are as follows:- • The accuracy of the report depends upon the accuracy of the information furnished by our text book and from annual report of Square Pharmaceuticals Ltd. as well.
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