Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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4.1 AGE Satisfaction of each customer changes according to the age . Age is the very important factor .Table 4.1 shows the age wise classification of respondents. TABLE 4.1 (Age wise classification) | AGE INTERVAL | NO.OF RESPONDENT | PERCENTAGE | | Below 25 |
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When looking at this question‚ let’s first consider what is meant by vertical separation of a firm. Vertical separation of a firm is when that firm sells the good or service they produce through an independent retailer rather than sell its product itself directly to customers which is vertical integration. So when it come to incumbent firms‚ firms in which are already well established and selling within a market would it be better off if that firm is operated as one firm that is integrated or if
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The Age of Exploration and Exchange in 1450 - 1750 CE‚ was a catalyst for the colonization of North America. Before this period in history‚ the Americas were an unknown place to the west of the rest of the developing world. The explorers and travelers ran into North America unintentionally. However‚ what happened after this was no accident. Once more first discovered‚ many nations sent out more traders and explorers to North America. Although there were already natives on the land‚ several European
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Necessity of Space Exploration Earth is the only planet that we know in the entire universe where life exists. The human species is the only species on Earth that has ability to think‚ communicate and pass down technology from generation to generation‚ which in affect allows us to accomplish anything we set our minds to like for instance exploring space. “The most recent astronomical observations suggest an estimated age of the universe of around 13.7 billion years” (Big bang theory) and‚ Humans
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INTERNATIONAL HALAL CONFERENCE PAKISTAN 2011 22 – 23 March 2011‚ Sheraton Hotel‚ Karachi‚ Pakistan By : Hj Saifol Hj Bahli Head‚ Training & Consultancy TM • • • • • • Introduction: HDC The Halal Industry The Global Halal Market The Halal Initiatives (Asia/Asean) Malaysia’s Halal Industry & Initiatives Summary TM HALAL INDUSTRY DEVELOPMENT CORP. (HDC) HDC BACKGROUND The Halal Industry Development Corporation (HDC) was established on September 18‚ 2006 as a private company
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Phonological awareness Phonological awareness is the understanding that the sounds of spoken language work together to make words. Phonics is the understanding that there is a relationship between letters and sounds through written language. Children who cannot hear and work with the phonemes of spoken words will have a difficult time learning how to relate these phonemes to letters when they see them in written words. Need for Teachers to teach phonological awareness skills The ultimate aim of phonological
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INTRODUCTION: A “tricycle” is a public vehicle consisting of a motorcycle and an attached passenger sidecar. This should not be confused with an unmotorized three-wheeled pedicab known as a “trisikad”. Nowadays‚ one of the several sources of income is driving a for-hire tricycle. Human-powered trikes are usually powered by pedals‚ although some models have hand cranks. Motorized trikes can be powered with a variety of methods‚ including motorcycle engines‚ smaller automatic transmission scooter
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A STUDY ON CUSTOMER PREFERENCE TOWARDS BAJAJ TWO WHEELERS WITH SPECIAL REFERENCE TO KOLLAM A project report Submitted to Amrita Vishwa Vidyapeetham in partial fulfilment of the award of the degree of Bachelor of Business Management Submitted by VISHNU PRASAD AM.AR.U3BBM10144 Under the guidance of Project Mentor: External Guide: Mr Vinod Kallada
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