一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist
Premium Logistics Supply chain management
2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal‚ organizations’ structures are established. The most common structure‚ Functional Structures‚ have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees‚ benefit packages)
Premium Customer service Customer relationship management
HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
Premium Human resource management Platonism Ranking
Do customers care about relationships with sellers? Customer relationship management (CRM) is a business philosophy designed to improve satisfaction of existing customers and to acquire new customers by communicating with them and better understanding their individual needs. The role CRM is playing in business is getting more important than ever. More and more companies are pursuing CRM‚ investing huge amounts into CRM-related staff training and latest technology‚ spending majority of their time
Premium Customer relationship management Interpersonal relationship Customer service
2012 MBA Arvindkumar Udhrejiay (UOW) NO: 20797770 DATE OF SUBMISSION: 29th May 2012. COLLEGE: ABSTRACT The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will
Premium Maslow's hierarchy of needs
Intro Compensation and benefits packages are used by companies to retain and attract talent. Benefits can be used to keep employees happy at work and to up your overall productivity. In this economy it is vital to offer competitive compensation and benefit packages to assist in the retention as the economy rebounds from its current state. In order to offer a competitive package‚ you should be aware of the types of employees you are looking to attract and also the employees that are currently working
Premium Employee benefit Employment compensation Workplace wellness
Compare and contrast of package holiday and travel alone When people decide to plan a vocation‚ there are two kinds of travels‚ package holiday and travelling alone. Package holiday means that travel agency organizes everything‚ while travelling alone needs people to plan by themselves. Naturally‚ there are compares and contrasts that reflect the characteristics of two arrangements. No matter what kind of travel it is‚ the primary compares of travels are the purpose and cost. As to the purpose
Premium Travel Motivation Choice
Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
Premium Customer Customer service Good
Examiner PROJECT REPORT ON “” GROUP MEMBERS:- UNDER THE GUIDANCE OF Customer Data Entry 1 ACKNOLEDGEMENT It gives us great pleasure in presenting this project titled “CUSTOMER DATA ENTRY”. We are pleased with our collage’s teaching & non teaching staff members‚ who have been very much helpful
Premium Data flow diagram Functional flow block diagram
1. Abstract This white paper explores the Return on Investment (ROI) attributable to Customer Relationship Management (CRM) systems. It provides a discussion of the potential returns from such a system. Any organization attempting to analyze the ROI from a CRM solution must first complete a Situation Analysis (SA) to understand where the ROI may come from‚ as the sources of benefits relating to ROI vary from one organization to the next. Sources of ROI attributable to a CRM implementation arise
Premium Customer relationship management Sales Marketing