A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
Premium Bank
quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
Premium Dimension Service Service system
Purchasing behavior and buying | Valeo Table of contents 1. Introduction 2. Problemdefinition and researchquestion 3. Theory description 4. Recommendations and statements 4.1 Student 1 4.2 Student 2 4.3 Student 3 4.4 Student 4 5. Group recommendations 6. References 1. Introduction to the situation or problem 1.1 Introduction This assignment treats the topics of industrial purchasing and buying behavior‚ and we will present the company Valeo – automobile component supplier
Premium Supply chain management Supply chain Marketing
under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
Premium Bank
INTRODUCTION TO COMPARATIVE POLITICS B.A POLITICAL SCIENCE IV SEMESTER CORE COURSE (2011 Admission) UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION CALICUT UNIVERSITY P.O.‚ MALAPPURAM‚ KERALA‚ INDIA - 673 635 250 SCHOOL OF DISTANCE EDUCATION UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION STUDY MATERIAL B.A. POLITICAL SCIENCE (2011 Admission onwards) IV SEMESTER CORE COURSE INTRODUCTION TO COMPARATIVE POLITICS Prepared by: Sri. C.M. James‚ Assistant Professor Department
Premium Constitution United States Constitution Law
narrow minded and a very judgmental person‚ who didn’t want to accept any authority but her own. According to a church hierarchy‚ a nun was a subordinate to the priest‚ no matter how smart or experienced she was‚ she had no power. That was another motive for Sister Aloysius to dislike Father Flynn. She wanted him to be removed from St. Nicholas‚ which would grant her the only authority. That is also a reason that she tried to make Father Flynn confess‚ because no one would pay attention to her accusations
Premium Boy Sexual abuse Child sexual abuse
information: http://www.informaworld.com/smpp/title~content=t901682222 Travelling with a Purpose: Understanding the Motives and Benefits of Volunteer Vacationers Sally Brown a a Department of Hospitality and Tourism Management‚ Purdue University‚ Indianapolis‚ Indiana‚ USA To cite this Article Brown‚ Sally(2005) ’Travelling with a Purpose: Understanding the Motives and Benefits of Volunteer Vacationers ’‚ Current Issues in Tourism‚ 8: 6‚ 479 — 496 To link to this Article: DOI: 10
Premium Motivation World Tourism Organization Tourism
A STUDY ON CUSTOMER PREFERENCES AND SATISFACTION OF RICE COLOR SORTER WITH SPECIAL REFERENCES TO GENN PRODUCT BY G.NIRANJANA (Reg No: 951711631038) MEPCO SCHLENK ENGINEERING COLLEGE‚ SIVAKASI A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfilment of the requirements for the award of the degree of of MASTER OF BUSINESS ADMINISTRATION ANNA UNIVERSITY CHENNAI CHENNAI JULY-AUGUST‚ 2012 Mepco Schlenk Engineering College Department of Management Studies
Premium Rice Customer service Good
Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
Premium Bank
The Real Motives Behind the Crusades The Crusades were more the result of ulterior motives of benefit‚ rather than the desire to wipe out the Muslims. The Pope at the time‚ Pope Urban‚ wanted the Crusades for his own benefit. The knights and had also gone on the Crusades for themselves. Everyday laymen also went on the Crusades to benefit themselves. Merchants went to profit themselves as well. Christians and Muslims at some points in history were even able to live in harmony. The Crusades was
Premium Crusades Christianity