working with residents of private rented properties/houses with multiple occupations to reduce burglary. To reduce vulnerable people crime they will target domestic abuse by working with children and families and introduce a voluntary perpetrator programme. To reduce anti-social behaviour CSP will maintain a triple-track approach‚ combining early intervention and prevention with enforcement and support. A drug and alcohol strategy team has contracted three organisations to deliver RISE Manchester‚
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significant of the study. Background of the study Customer care was defined by Kotler (1998) as a service that one can offer to another which is essentially intangible and does not result in the ownership of anything but brings about customer delight and satisfaction. In other words‚ customer care is a service that seeks to acquire new customers‚ provide superior customer satisfaction and build customer loyalty. As times change so do customers care aspects. The hospitality industry is one that is
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n 1994 in Rwanda‚ a million members of the Tutsi tribe were killed by members of the Hutu tribe in a massacre that took place while the world looked away. "Hotel Rwanda" is not the story of that massacre. It is the story of a hotel manager who saved the lives of 1‚200 people by being‚ essentially‚ a very good hotel manager. The man is named Paul Rusesabagina‚ and he is played by Don Cheadle as a man of quiet‚ steady competence in a time of chaos. This is not the kind of man the camera silhouettes
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NAIROBI’S FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies
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SUMMARY Rosewood Hotels & Resorts (Rosewood)‚ known for managing distinctive luxury hotels is considering a new brand strategy. Rosewood’s concept for each property has always been “Sense of Place”‚ emphasizing the individual character of each property. In an effort to increase multi-property guest across its 12 hotels worldwide‚ a new corporate branding strategy is being considered. The new strategy should also not undercut the distinctiveness of each individually branded hotel. In the analysis
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The country is now capable of launching its own spacecraft. In fact‚ it offers this service to many other countries. Now India has made landmark progress with the launch of Chandrayan for its moon mission. India started its space programme with the launch of first space satellite ‘Aryabhatta’ on April 19‚ 1975. This space satellite was named after the great Indian astronomer and mathematician of the 5th century‚ Aryabhatta. It was launched from a soviet cosmodrome with the help of a Soviet rocket
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the Customer Care Strategy of Coca-Cola Report written by: LI TINGKAI Date: December 6‚ 2013 Class: Business in IT SCN：12060432 Table of Contents 1.0 Introduction The aim of this report is to provide information on the customer care strategy of Coca-Cola written by Li Tingkai. The report will cover the details of the customer care strategy of Coca-Cola. In more specific‚ it contains the description of customer care strategy‚ the system of customer service
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Scholar Enrichment Programme (SEP101) Assignment Fire Breathing Rubber Duckies 12th October 2013 Introduction Scholarship Enrichment Program (SEP 101) has been introduced by the University College Sedaya International (UCSI) University to create a generation that is creative‚ smart‚ innovative and most importantly‚ a leader to guide the future world in becoming a better place to live in. We‚ UCSI Scholarship Students‚ have been requested to attend several modules such as‚ Communication
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Introduction A customer is a person who gets some kind of a service or buys a product. This article highlights what are customers and their needs and what do they look when receiving a service‚ the benefits of providing excellent or high quality satisfaction to the customers who receives services. Customer is a person who comes with a need or a want to be fulfilled. Fulfilling this specific need is called customer service. In general needs of human beings are categorized by Abraham Maslow into
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1 Talent Identification in Malaysia Afzan Mahadi Head of TID Unit Rabindarjeet Singh National Sports Institute Bukit Jalil Kuala Lumpur Malaysia ©Rabindar@2007 2 Introduction Malaysia may have a large reservoir sporting talent. This include children/athletes already participating in sport along with latent (undiscovered) talent. There is a need for these talented children/athletes to be identified and selected more effectively so as to assist National Sports Associations in their
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