Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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SPACE MATRIX | Financial Strength | Ratings | Return on investments is high‚ increasing to 5.86%. | 2.0 | Liquidity Ratio (Cash) increased to 0.98 | 3.0 | Inventory Turnover is high‚ increasing to 13.2. | 1.0 | Working Capital improved to $23.55. | 3.0 | Target EPS for 2011 of 1.89 was achieved. | 2.0 | Ford reported a 6.8 percent sales increase in December 2010 | 4.0 | | 15.0 | Industry Strength | The growth potential is very high most especially for the existence of small
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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Design Pattern Matrix Design Patterns: From Analysis to Implementation by This is an excerpt from the manuals for Design Patterns Explained: A New Perspective for Object-Oriented Design Not all of the Gang of Four design patterns are included because not all of them are covered in the course. Furthermore‚ we use a variation on the classification of the GoF patterns: The Decorator and Proxy patterns are classified as Structural patterns by the GoF. Since they both add instead of just combining
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Decision Matrix? Also known as: decision-making matrix‚ solutions prioritization matrix‚ cost/benefit analysis matrix‚ problem/solution matrix‚ options/criteria matrix‚ [pic][pic]vendor selection matrix‚ criteria/alternatives matrix‚ RFP evaluation matrix‚ COWS decision matrix‚ C.O.W.S. decision matrix‚ supplier rating spreadsheet‚ comparison matrix template‚ importance/performance matrix‚ criteria-based decision matrix‚ importance/performance-based decision matrix‚ weighted score matrix‚ proposal
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SCHEMENER’S PROCESS MATRIX | Degree of Interaction and Customisation | | LOW | HIGH | Degree of Labour Intensity | LOW | Car wash company having 200 franchise | Courier services | | | Low-cost airline | | | | Mobile phone service provider | Automobile repair garage | | | Private bus service plying between Mumbai and Nasik with 24 buses (40-seater each) | Rent-a-car agency having 100 cars | | | Casino General Entertainment
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Dot-matrix printers A Tandy 1000 HX with a Tandy DMP-133 dot-matrix printer Main article: Dot matrix printer In the general sense many printers rely on a matrix of pixels‚ or dots‚ that together form the larger image. However‚ the term dot matrix printer is specifically used for impact printers that use a matrix of small pins to create precise dots. The advantage of dot-matrix over other impact printers is that they can produce graphical images in addition to text; however the text is generally
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The Boston Matrix The Boston Matrix is a tool used by marketing managers to make decisions on which products within their portfolio that they should market and under what category on the Boston Matrix they fall into. There are four sections to the Boston Matrix‚ problem child‚ stars‚ dogs and cash cows. Each category is different to one another as they represent different products on how they are selling. The Boston Matrix can be useful to a business like Cadburys as they have a wide range of
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