Taisha McKinney MAR 2305 What Do You Think Now? Chapter 3‚ Page 53 1. What are sure-fire techniques for providing superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors
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Chapter 3 #2 - When is a company’s competitive advantage most likely to endure over time? A company’s competitive advantage is most likely to endure over time when the company has built barriers to imitation‚ which make it difficult for a competitor to copy the company’s distinctive competencies. Another element needed is the ability to quickly react to changes in the customer’s needs and have a high absorptive capacity in order to identify‚ value‚ assimilate‚ and use new knowledge. Lastly‚ the
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THE DISCOVERY THE DISCOVERY ‘The Discovery’‚ by J.C Squire describes a historical event: Christopher Columbus’s ‘discovery’ of the New World on his 1942 expedition across the Atlantic Ocean which initiated the process of Spanish colonisation. The poem has gone by several names including ‘The Caravels‚ ‘Sonnet’ and ‘There was an Indian’. John Collings Squire (J.C Squire) (1884-1958) was a British poet‚ writer‚ historian‚ influential literary critic and editor of the post WW1 period.
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Childhood Epiphany Essay I’m sure we have all experienced an epiphany in our lifetime. I like to call epiphanies “aha” moments or a moment when you figure something out and it changes your life and the way you view things. I’m sure I have had a lot of epiphanies in my twenty-nine years such as finding my fingers and toes as a baby or learning how to ride a bike‚ but the epiphany I remember the most happened when I was eight years old. It was Christmas Eve my whole family was over for our annual
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Four Characteristic of Good Customer Service By Good customer service is what every company strives for when you talk about customer service. But what is really good customer service in general‚ honestly speaking. Today I would like to share with you‚ what I think is good customer service that I have come across in my everyday life. Now you’re probably wondering what I’m talking about‚ in simple terms; its taking care of the customer through empathy. When I work on
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Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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the sound or quality of your voice. The variations in your voice quality can help encourage customers to listen (if have a pleasant voice and accompanied with a smile) or discourage them (if it is a harsh-sounding)‚ depending on their perception of how your voice sounds. Such qualities can be a problem because others are less likely to listen to or interact with you if your voice quality is irritating. 3) What are some examples of inappropriate work attire? Certain types of clothing and accessories
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Epiphanies Epiphany is a moment when you suddenly feel that you understand‚ or suddenly become conscious of‚ something that is very important to you. Both the main characters in A&P and Araby experience an epiphany. Though they are completely different stories both have a significant in the day-to-day experiences of their characters. It what they learned allowed them to understand their issue and a deeper way. A&P is a story where the main character‚ Sammy works in a local discount grocery store
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Compton‚ The Gospels Class Notes‚ Detroit Baptist Theological Seminary 3. Dr. William Cook‚ New Testament Survey: The Gospels Class Notes‚ The Southern Baptist Theological Seminary. INTRODUCTION TO THE GOSPELS The four Gospels (Matthew‚ Mark‚ Luke‚ and John) claim to narrate the culmination of redemptive history in the life‚ death‚ and resurrection of Jesus Christ. Questions raised by the devastating effects of the fall (Gen 3) continue throughout the Old Testament and never seem to be answered
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How does the poem”Understand Old one” portrait the concept of “discovery”? Discovery can have a different impact on different individuals. The composer ”Oodgeroo Noonuccal” reflects on her discovery of the” old native burial ground” as a spiritual journey‚ rather than an intellectual journey experienced by the scientists and the modern world. Discovery can offer us a positive or negative experience. Oodgeroo Noonuccal felt strongly reverential towards the old one and the past‚ but she was more
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