International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
Premium Marketing Customer relationship management
UNPROFITABLE CUSTOMER B2B MARKETING | April 2008 | hbr.org Don’t just dump customers that cost you money. Use this framework to decide how best to fix or end the relationships. The Right Way to Manage Unprofitable Customers SPRINT NEXTEL sent out letters to about 1‚000 people on June 29‚ 2007‚ to inform them that they had been summarily dismissed – but the recipients were Sprint customers‚ not employees. For about a year‚ the wireless-service provider had been tracking the number
Premium Investment Marketing Customer
Strategy management in construction Creating a new development strategy for Skanska | Department: Civil Engineering Lecturer: Ms. Rebecca Allan Student Number: 510119 Course: MSc. Construction Project Management Date of Submission: May 11‚ 2011 Table of Contents 1. Introduction 3 1.1. Mission statement 3 1.2. Vision in 2015 3 1.3. Financial status in 2010 4 2. Challenges 5 2.1. Recession economic 5 2.2. Oil crisis 5 2.3. Human resource 6 3. Opportunities 6
Premium Construction Building code Building
HISTORY KFC (formerly known as Kentucky Fried Chicken) is a trademark franchise of Yum! Brands‚ Inc.‚ headquartered in Louisville‚ Kentucky‚ United States .Founded by Col. Harland Sanders‚ KFC is known mainly for his fried chicken‚ which is usually served in a bucket . Col. Sanders began selling fried chicken at his gas station in the year 1939 in Corbin‚ Kentucky which subsequently moved to a motel. He closed his business in the late 1940s when the Interstate highway through town. In the early
Premium KFC Fast food
Define Marketing Management People are exposed to marketing in almost everything and they can see the results of marketing in the advertisements on television‚ internet‚ and so on and in the abundance of many products. So marketing can be define as an area that has been evolved over time and its process is a set of activities that includes understand‚ deliver‚ create and communicate about a product or service to customers‚ clients. According to The Chartered Institute of Marketing marketing is “The
Premium Marketing Louis Vuitton Management
1204 Week 5 paper 9-25-13 The three basic strategies utilized by companies engaging in international business are the global strategy‚ the multi-domestic strategy‚ and the transnational strategy. The differences in these three strategies can be beneficial or detrimental to a company depending on its type of business‚ and these three strategies are evident when examining many well-known companies worldwide. A company pursuing a global strategy sacrifices responsiveness to local necessities
Free Fast food KFC Fried chicken
Customer Service Marketing Assignment #1 Customer Service Marketing BUS1340-11W Section 3 Elizabeth Stewart 6144463 2/27/2011 Elizabeth Stewart Part 1 For this assignment I have selected The Church & Dwight Company and their product Trojan condoms. This company has segmented the market for Trojan condoms using many bases of segmentation. Demographics * Males and females * Ages 15-50 Psychographics * Religion * Wants and Needs Geographic * Developing countries
Premium Marketing Condom Sexual intercourse
Marketing Strategy Assignment 2012 Market Dynamics Competition Model of Shampoo Industry PALLAVI SRIVASTAVA‚ ROLL NO 55 SIMSR Shampoo Industry in India Types of Shampoos Shampoo market is segmented into: * Cosmetic (shine‚ health‚ strength) * Anti dandruff * Herbal Shampoo Market in India * Size of Shampoo market is Rs 9000 mn * Anti dandruff shampoo is approximately 20% * Sachet Sales is approximately 70% The top three brands of shampoo are: 1. Clinic
Premium Middle class Saif Ali Khan Hair care
How to Have A Purpose Driven Life.... Everyone in life has a purpose for being put on this Earth‚ but everyone doesn ’t know what that purpose is. We walk in life day by day wondering why we were put in this cruel world thinking that there is no answer‚ but the truth is‚ there is an answer. The Purpose Driven Life was written by Rick Warren to show people that they find their purpose through God and until they realize that‚ life will never make sense to them. In this essay‚ one will learn that
Premium Meaning of life Life Rick Warren
Marketing Strategy Case Analysis – Apple Inc. Content Introduction -----------------------------------------------------------3 SWOT analysis -------------------------------------------------------4 Question 1 -------------------------------------------------------------6 Question 2 -------------------------------------------------------------7 Question 3 ------------------------------------------------------------10 Recommendation ---------------------------------------------------12
Premium Apple Inc. Steve Jobs