services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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My expectations from the team this year are to be good teammates for one another and everyone on the team. This looks like welcoming‚ encouraging‚ and helping each other during workouts‚ practice‚ and games. It doesn’t mean that everyone has to be best friends‚ but just that the players treat each other as our motto: “It’s a team thing”. My expectations from the coaching staff this year are to watch and correct individual mistakes and not to let bad habits go unnoticed. I like how the coaches will
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c h a r l e s d i c k e n s : b i o g . Charles John Huffam Dickens was born February 7‚ 1812 in Portsmouth‚ Hampshire‚ England. Shortly thereafter his family moved to Chatham‚ and Dickens considered his years there as the happiest of his childhood. In 1822‚ the family moved to London‚ where his father worked as a clerk in the navy pay office. Dickens’ family was considered middle class‚ however‚ his father had a difficult time managing money. His extravagant spending habits brought the
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Magwitch Magwitch a fearsome criminal just recently escaped from prison and terrorizes Pip at the beginning of Great Expectations. Chapter 1 “You fail‚ or you go from my words in any partickler‚ no matter how small it is‚ and your heart and your liver shall be tore out‚ roasted and ate. Now‚ I ain’t alone‚ as you may think I am. There’s a young man hid with me‚ in comparison with which young man I am a Angel. That young man hears the words I speak. That young man has
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CAREER EXPECTATIONS QUESTIONNAIRE Completion Instructions Your overall expectations for your future and what elements of work are most important to you can help you choose an appropriate career. Simply score the following statements from 1 to 4 alongside each preference. If you strongly disagree with a statement – score 1‚ and if you strongly agree score 4. Very Important Some Importance Slight importance No importance 4 1 Promotion 3 2 1 4 4 3 3 2 2 1 1 2 Control over
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Class Expectations As summer soon came to an end‚ I started to panic a bit about all of my classes I will soon be faced with. As I heard story after story from my brother and his friends about their experiences in junior year‚ I soon came to the conclusion that junior year is a huge step up in difficulty from sophomore year. So when the first day of school came around all of my fears went away. I met my theology teacher‚ and to my surprise he was not at all what I expected‚ rather than teaching
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Great Expectations‚ written by Charles Dickens‚ was first published in the years between 1860 and 1861. It is known as a bildungsroman. In this essay I will discuss the role of education‚ moral awareness and social class and how these have an impact on the life of the main protagonist‚ Pip‚ a country boy received an opportunity to go to London and pursue his dream of becoming an educated gentleman. He received money from a secret benefactor‚ Abel Magwitch‚ a criminal he encounters right in the beginning
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DaMario Jackson Ever had high expectations for a big move? And when you moved you were highly disappointed of the place that you moved to? Well I have and it is when I moved to Tyler‚ Texas my junior year in highschool. I’m going to talk about how this is a life changing experience and what I experienced when I moved to Tyler‚Texas It was August 8th when were scheduled to get on a plane to Tyler‚ Texas. Texas seemed like a nice place to live. The town I moved too was pretty big it was bigger
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Revenge‚ Sometimes Better Left Alone Society perceives revenge to be a one-way street to get back at someone‚ where only the single person ends up getting hurt. In Great Expectations‚ Charles Dickens exemplifies revenge as a devious act that causes multiple people to get hurt. Miss Havisham received a broken heart on her wedding day‚ and ever since‚ she has been scheming a way to get back at the male gender. The likes of Miss Havisham and Orlick are set on exacting their revenge on someone
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In the novel “Great Expectations” written by Charles Dickens the story is about moral redemption and self discovery. Pip‚ the protagonist‚ struggles to find out who he is in his life‚ he struggles to find his great expectations‚ but at the same time wanting to be morally redeemed for all the bad things he thinks he does throughout his story. Through out the story‚ Pip is always trying to have a clean conscious‚ so when he helps an escaped convict the guilt almost swallows him up. The convict terrifies
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