The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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Prince Eric she will become a mermaid again‚ but Ariel can’t bear to kill him and commits suicide by throwing herself to the sea and turning into sea foam – a very different conclusion from the family-friendly Disney version. Charles Dickens’ Great Expectations is another fairy tale that doesn’t have a very conventional ending. His novel makes it clear that these tales do not have to follow the same path as others just to be good. Using satire and poignancy‚ Dickens spins a story with both typical fairy
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Great Expectations is a novel by Charles Dickens. It was first published in serial form in the publication All the Year Round[1] from 1 December 1860 to August 1861. It has been adapted for stage and screen over 250 times.[2] Great Expectations is written in the style of bildungsroman‚ which follows the story of a man or woman in their quest for maturity‚ usually starting from childhood and ending in the main character’s eventual adulthood. Great Expectations is the story of the orphan Pip‚ writing
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Great Expectations Essay- Charles Dickens- The well admired novelist Charles Dickens was born in 1812 to a clerk in the navy and wife Elizabeth. Charles was the oldest of eight children two of which died in childhood. The writer reflects his own upsetting family life onto the pages of his book. However he does exaggerate himself and what he went through‚ but under the name of Pip‚ this really adds to the atmosphere of the book. More great tributes to Great Expectations are the brilliant page turning
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Charles Dickens‚ author of “Great Expectations” possesses an amazing ability to develop the characters in his stories using imagery‚ parallelism and first person point of view. In the excerpt from “Great Expectations”‚ the author develops the personality of a convict the narrator of the story has encountered. Through the use of the rhetorical devices‚ the author allows for the reader to fully examine the convict as he is meant to be perceived. It is evident‚ given the details‚ that the convict
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I (1010-80) October 12‚ 2010 PARENTING EXPECTATIONS AND THE REALITY While there is nothing in the world more rewarding than becoming a parent‚ there is no way to completely prepare for actually being a parent. Financial planning‚ researching how to be a parent‚ and planning on how life will change give future parents some expectations about what it is like to be a parent. It is a good idea for soon-to-be parents to have a plan‚ but the expectations of being a parent and the reality are very
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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